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Position Title: Account Manager(RCM)

Location: Chennai

Department: Revenue Cycle Management (RCM)

About the Role: We are seeking an experienced and client-focused Account Manager to manage strategic client relationships within the healthcare Revenue Cycle Management (RCM) domain. The ideal candidate will act as the primary point of contact for assigned clients, ensuring exceptional client satisfaction, effective stakeholder management, seamless service delivery, and long-term business growth. This role requires a robust understanding of healthcare RCM operations, excellent communication skills, and the ability to build trusted partnerships with client leadership teams while collaborating closely with internal operational and support functions.

Key Responsibilities Client Relationship Management

- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong relationships with client stakeholders, executives, and decision-makers.
- Understand client business objectives, operational challenges, and strategic priorities.
- Drive customer satisfaction through proactive engagement, regular communication, and effective issue resolution.
- Develop trusted advisor relationships to strengthen long-term partnerships.

Account Governance & Stakeholder Management

- Lead client governance meetings, operational reviews, and Quarterly Business Reviews (QBRs).
- Present account performance, key achievements, action plans, and business insights to client stakeholders.
- Ensure alignment between client expectations and operational delivery.
- Collaborate with internal leaders across Operations, Quality, Training, Technology, and Finance teams to meet client objectives.

Service Delivery Oversight





- Monitor overall account health and service performance.
- Ensure contractual commitments, service level agreements (SLAs), and client expectations are consistently met.
- Identify operational risks and work with internal teams to implement mitigation plans.
- Support continuous improvement initiatives to enhance service quality and efficiency.

Escalation Management

- Act as the primary escalation point for client concerns and service-related issues.
- Coordinate cross-functional teams to drive timely resolution.
- Conduct root cause analysis and facilitate corrective and preventive action plans.
- Ensure effective communication throughout the issue resolution process.

Business Growth & Retention

- Drive client retention through exceptional relationship management and service excellence.
- Identify opportunities for business expansion and additional service offerings.
- Support account growth initiatives, contract renewals, and strategic business discussions.
- Partner with leadership teams to maximize account value and long-term profitability.

Reporting & Analytics

- Prepare and present operational and business performance reports.
- Analyze key account metrics and identify trends, opportunities, and areas for improvement.
- Maintain governance documentation, action trackers, and client communication records.

Experience

- 8-12 years of experience in Healthcare Revenue Cycle Management (RCM).




- Minimum 3 years of experience in Client Relationship Management, Account Management, or Client Services roles.
- Experience working with US healthcare providers, physician groups, hospitals, or healthcare management organizations.
- Strong understanding of end-to-end RCM operations including AR Follow-up, Denials Management, Eligibility Verification, Prior Authorization, Payment Posting, Cash Posting, and Intake processes.

Required CompetenciesFunctional Skills

- Client Relationship Management
- Strategic Account Management
- Healthcare Revenue Cycle Management
- Client Governance
- Service Delivery Management
- Escalation Management
- Stakeholder Engagement
- Business Review Management
- Performance Reporting & Analytics

Leadership Skills

- Executive Presence
- Relationship Building
- Strategic Thinking
- Negotiation & Influencing
- Conflict Resolution
- Decision Making
- Problem Solving

Key Performance Indicators (KPIs)

- Client Satisfaction (CSAT)
- Client Retention Rate
- SLA Achievement
- Escalation Resolution Effectiveness
- Quarterly Business Review Effectiveness
- Stakeholder Feedback
- Account Growth and Expansion
- Revenue and Profitability Achievement

Ideal Candidate ProfileThe ideal candidate is a relationship-driven healthcare RCM professional with 8-12 years of industry experience and a proven track record of managing client accounts. The individual should possess strong communication and stakeholder management skills, demonstrate executive-level client engagement capabilities, effectively manage escalations, and drive long-term strategic partnerships while ensuring exceptional service delivery and client satisfaction.

📌 Account Manager (Chennai)
🏢 Prochant
📍 Chennai