Nagpur, Maharashtra

Job Summary

Nexthink L2 - Senior Nexthink Engineer / Analyst\ \ Role Summary\ \ The Nexthink L2 engineer supports day-to-day Digital Employee Experience (DEX) operations by analyzing Nexthink data, troubleshooting EUC issues, creating dashboards/investigations, and supporting incident/problem management. This role acts as a bridge between L1 operations and L3 specialists.

Key Responsibilities

Key Responsibilities\ \

- Perform advanced monitoring and analysis of endpoint experience using Nexthink Finder, Portal, and Investigations\ \
- Handle Level-2 escalations related to: \ \
- Device performance degradation\ \
- Application crashes, slow startup, or instability\ \
- Login, boot, and network performance issues\ \
- Develop and maintain: \ \ \
- Saved searches and investigations\ \
- Correlate Nexthink telemetry with incidents/problems from ServiceNow or ITSM tools\ \
- Support root cause analysis (RCA) for recurring endpoint issues\ \
- Execute or support Nexthink Act campaigns (remediation, notifications, user surveys)\ \
- Provide actionable insights and recommendations to EUC, Desktop, and Infra teams\ \ \




- Maintain operational documentation and SOPs\ \
- Support patch, upgrade, and change validation using Nexthink data

Skill Requirements

Skills & Experience\ \

- 3-6 years of experience in EUC / Desktop / End-User Computing\ \
- Hands-on expertise with: \ \
- Nexthink Finder, Portal, Investigations\ \
- Windows 10/11, including performance and stability troubleshooting\ \
- Robust knowledge of: \ \
- Application experience monitoring\ \
- OS performance metrics\ \
- Endpoint security and agents\ \
- Working knowledge of ITSM processes (Incident, Problem, Change)\ \
- Basic scripting familiarity (PowerShell preferred)\ \
- Good stakeholder communication and analytical skills\ \

Other Requirements

Nexthink L2 - Senior Nexthink Engineer

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📌 Senioradministrator - Asset Management, Servicenow (Nagpur)
🏢 HCLTech
📍 Nagpur