As a leading financial services and healthcare technology company based on revenue, SS&C; is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C; for expertise, scale, and technology.

Business Analyst - Role Profile

Role Purpose

The Senior Business Analyst works collaboratively across business and technology teams to analyse, design, and deliver process and system improvements. Operating within a hybrid transformation environment, the role plays a key part in defining requirements, optimising workflows, supporting intelligent automation initiatives, and ensuring high-quality delivery through structured testing and stakeholder engagement.

The role supports strategic transformation programmes across the business, including operational re-engineering, service enhancement, capacity creation, automation delivery, and the adoption of AI-powered solutions across the full trading and operational lifecycle.

In addition to supporting AI and automation initiatives, the Business Analyst is expected to utilise AI-enabled tools and techniques to accelerate business analysis, process discovery, requirements gathering, documentation production, testing activities and overall delivery execution while maintaining governance, quality and compliance standards.

Key Responsibilities

Requirements & Analysis

- Engage with stakeholders to gather, analyse, validate and document business requirements.
- Produce clear and structured documentation including Process Design Documents (PDDs), user stories, acceptance criteria, business cases, use cases and process maps.
- Analyse current business processes to identify inefficiencies,



risks and opportunities for optimisation, automation and AI adoption.
- Evaluate new technologies, automation opportunities and AI capabilities, ensuring strong business cases and measurable benefits.
- Act as the bridge between business teams, technology teams, data teams and operations functions.
- Leverage AI-powered analysis tools to accelerate requirements gathering, documentation creation and impact assessments.

Process & Workflow Design

- Own the definition and design of future-state operating models and workflows.
- Model business processes using Business Optix or equivalent process modelling platforms.
- Facilitate workshops, interviews and discovery sessions with stakeholders across multiple business functions and locations.
- Ensure all process changes follow appropriate governance, change control and documentation standards.
- Take ownership of process and tool design on behalf of business stakeholders and secure approval.

Automation, AI & Agentic Capabilities

- Support the design and delivery of RPA and intelligent automation solutions.
- Collaborate with technical teams to integrate AI, Machine Learning, LLMs, VLMs and Agentic AI capabilities into business processes.
- Identify opportunities to leverage AI for decision support, document processing, workflow orchestration, knowledge management and conversational experiences.
- Elicit, document and validate requirements for Agentic AI solutions,



including governance controls, escalation paths and human-in-the-loop processes.
- Support the design of digital workers and multi-agent workflows that automate end-to-end business processes.
- Work closely with Automation Developers, AI Engineers and Solution Architects to translate business needs into scalable solutions.
- Maintain awareness of emerging automation and AI technologies and assess their applicability to business challenges.

UAT Ownership

- Create and manage the full UAT lifecycle, including test strategies, plans, scripts and acceptance criteria.
- Coordinate UAT execution with business users and stakeholders.
- Ensure defects are logged, triaged and resolved efficiently.
- Validate that delivered solutions meet business, regulatory and operational requirements.
- Leverage AI-assisted testing tools to generate test cases, test scenarios and regression coverage.
- Support automation testing initiatives and intelligent quality assurance practices.
- Establish traceability between requirements, testing activities and delivered outcomes.
- Provide clear reporting on quality, risks and production readiness.

Delivery & Stakeholder Engagement

- Support delivery teams throughout design, build, testing and implementation phases.
- Monitor project progress and ensure alignment with business objectives and timelines.
- Develop robust relationships across Operations, Technology, Risk and Business functions.
- Support change adoption and continuous improvement initiatives.
- Coach stakeholders in identifying and prioritising automation and AI opportunities.
- Promote efficient use of AI-enabled delivery tools within transformation projects.

Essential Skills & Experience

**Technical & Analyt

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