Chennai, Tamil Nadu

Job Summary

Job Summary : The VMware L2 Support Engineer will be responsible for day-to-day operations, incident resolution, and basic administration of VMware environments. This role acts as a bridge between L1 support and L3 engineering, ensuring smooth functioning of virtual infrastructure and timely resolution of technical issues. Job Description : Windows Server Administration: \ \

- Provide day-to-day support for Windows Server OS (2000 to 2022).\ \
- Perform basic installation, configuration, and maintenance of server roles and features.\ \
- Monitor server performance and health using standard tools.\ \
- Assist in patching, updates, vulnerability remediation and routine maintenance activities.\ \
- Support Active Directory, DNS, DHCP, and Group Policy management.\ \
- Escalate complex issues to L3 support with proper documentation.\ \ Virtualization & Infrastructure: \ \
- Perform basic administration of VMware environment.\ \
- Monitor virtual machines and report performance issues.\ \
- Assist in provisioning and decommissioning of VMs.\ \
- Support backup and restore operations in coordination with backup teams.\ \ Performance & Security: \ \
- Monitor system logs and alerts for potential issues.\ \
- Ensure antivirus and endpoint protection tools are functioning correctly.\ \
- Follow security guidelines and assist in implementing baseline configurations.\ \ Incident & Change Management: \ \
- Handle L2-level tickets and service requests.\ \
- Perform root cause analysis for recurring issues and document findings.\ \
- Plan and execute standard activities following standard change management process.\ \
- Participate in change implementation under guidance from L3 engineers.\ \




- Use ITSM tools for ticket lifecycle management and adhere to SLAs.\ \ Additional Responsibilities: \ \
- Maintain documentation and update SOPs as needed.\ \
- Coordinate with L1 support and escalate issues appropriately.\ \
- Participate in scheduled maintenance windows and DR drills.\ \
- Provide on-call support as per roster and ensure timely resolution of issues.\ \ \ \ Required Skills: \ \
- Good understanding of Windows Server OS and basic troubleshooting.\ \
- Familiarity with Active Directory, DNS, DHCP, and Group Policies.\ \
- Exposure to virtualization platforms like VMware.\ \
- Basic knowledge of backup tools and endpoint protection.\ \
- ITIL Foundation certification preferred.\ \
- Solid communication and documentation skills.\ \
- Willingness to learn and grow into L3 responsibilities.\ \ General Description: \ \ The VMware L2 Support Engineer will be responsible for day-to-day operations, incident resolution, and basic administration of VMware environments. This role acts as a bridge between L1 support and L3 engineering, ensuring smooth functioning of virtual infrastructure and timely resolution of technical issues.\ \
- ____ \ \ Key Responsibilities: \ \
- Handle and resolve Incidents /SRs related to VMware infrastructure.\ \
- Perform basic troubleshooting of ESXi hosts, vCenter, and virtual machines.\ \




- Monitor system performance and health using tools like vCenter and third-party monitoring solutions.\ \
- Assist in patching, upgrades, resource management and

Key Responsibilities

Responsibilities : Windows Server Administration: - Provide day-to-day support for Windows Server OS (2000 to 2022). - Perform basic installation, configuration, and maintenance of server roles and features. - Monitor server performance and health using standard tools. - Assist in patching, updates, vulnerability remediation and routine maintenance activities. - Support Active Directory, DNS, DHCP, and Group Policy management. - Escalate complex issues to L3 support with proper documentation. Virtualization & Infrastructure: - Perform basic administration of VMware environment. - Monitor virtual machines and report performance issues. - Assist in provisioning and decommissioning of VMs. - Support backup and restore operations in coordination with backup teams. - Handle and resolve Incidents /SRs related to VMware infrastructure. - Perform basic troubleshooting of ESXi hosts, vCenter, and virtual machines. - Monitor system performance and health using tools like vCenter and third-party monitoring solutions. - Assist in patching, upgrades, resource management and VM provisioning. - Escalate unresolved issues to L3 engineers with detailed analysis. - Maintain documentation of incidents, changes, and configurations. - Participate in scheduled maintenance and backup/restoration activities. - Build and decommission VMs and ESXi hosts. - Ensure adherence to SLAs and ITIL processes. - Support VM migrations and basic storage/networking configurations. - Collaborate with cross-functional teams for issue resolution a

📌 Tower Lead (Support & Operations) (Chennai)
🏢 HCLTech
📍 Chennai