NOC Analyst

Location: Bangalore (24 / 7 Environment)

Role Summary

Key Responsibilities

Monitoring & Incident Management

- Perform real-time alert triage, validation, and troubleshooting to restore services quickly
- Identify false positives and reduce alert noise through analysis and tuning

Incident Handling & Escalation

- Own and manage high-priority incidents (P1/P2), including:

- Driving incident bridges

- Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)

- Tracking progress until resolution

- Escalate complex issues with clear documentation and impact analysis

Operations & Process Execution

- Execute runbooks and SOPs for standard incidents and operational tasks
- Contribute to creating and improving runbooks based on recurring issues
- Perform routine health checks on servers, networks, and failover systems

Maintenance & Reliability

- Monitor systems during maintenance windows and validate post-change stability
- Ensure redundancy mechanisms (failover, load balancers) are functioning
- Monitor backups, batch jobs, and scheduled processes , resolving failures proactively

Documentation & Reporting

- Maintain accurate incident records in ticketing systems (Jira/ServiceNow) :

- Contribute to daily/weekly operational health and performance reports :

- Support RCA documentation and post-incident reviews

Security Awareness

- Identify potential security-related anomalies and escalate to SOC/security teams

Required Skills : Technical Skills

- Experience with monitoring & alerting tools :

- New Relic / Datadog / Prometheus / Grafana





- Cloud monitoring (AWS / GCP)

- PagerDuty or similar alerting systems

- Familiarity with firewalls and security principles

- Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters :

- Basic understanding of networking fundamentals & protocols

Operational Skills

- Strong troubleshooting and analytical thinking :

- Experience in incident management and escalation workflows :

- Ability to work in a high-pressure, 24/7 operations environment :

- Good documentation and communication skills

Experience & Qualifications

- 4 - 5 years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
- Bachelor's degree in IT / Computer Science or related field
- Experience working in enterprise or SaaS environments preferred

Good-to-Have Certifications

- AWS Certified Cloud Practitioner
- Google Associate Cloud Engineer
- CompTIA Cloud+
- ITIL V4 or V5
- CCNA

LI-DS9

LI-Bengaluru

LI-Hybrid

LI-CloudOperations

SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal chance employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

- At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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📌 Noc Analyst - Cloud Operations - (24/7 Environment) (Bengaluru)
🏢 SonicWall
📍 Bengaluru