The On-Demand/Same Day Delivery Platform Manager will lead and supervise all aspects of daily delivery operations. This includes directing a team of delivery Riders, managing courier scheduling, optimizing routes for speed, maintaining high customer satisfaction, and ensuring compliance with company safety standards and labor laws.

Key Responsibilities

- Operational Management : Oversee the end-to-end, high-volume, on-demand delivery pipeline, ensuring orders are dispatched and delivered within promised timeframes.
- Team Leadership & Scheduling : Hire, train, schedule, and manage delivery personnel. Set daily and weekly targets for the delivery team.
- Route Optimization : Utilize GPS, mapping software, and logistics technology to ensure the fastest, most cost-effective delivery routes.
- Performance Monitoring (KPIs) : Monitor key performance indicators (KPIs) such as average delivery time, delivery success rate, customer satisfaction, and cost-per-delivery.
- Customer Experience : Act as the primary escalation point for customer service issues related to deliveries and ensure prompt resolution.
- Technology & Compliance : Ensure seamless use of internal dispatch tools, Web, apps, and platforms. Ensure compliance with all traffic safety laws and company safety protocols.
- Safety & Maintenance :



Monitor fleet maintenance and safety compliance to minimize downtime.

Required Skills and Qualifications

- Experience : Minimum 1-3+ years of experience in logistics, courier services, or fast-paced food/grocery delivery management.
- Leadership : Solid supervisory skills with experience coaching and leading on-field staff.
- Technical Proficiency : Proficient in MS Office (Excel, Word) and comfortable using GPS, dispatch software, and data dashboards.
- Analytical Skills : Ability to analyze data to improve operations and reduce costs.
- Problem-Solving : Ability to remain calm and make quick decisions under pressure.
- Flexibility : Availability to work flexible hours, including weekends, evenings, and holidays, to support on-demand business needs.
- Education : Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (preferred, but not always required).

Performance Indicators (KPIs)

- Delivery Speed : Average time from order to delivery.
- Order Accuracy : Percentage of accurate deliveries.
- Driver Utilization : Percentage of time drivers are active.
- Customer Rating : Average app/service rating.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Logistic Coordinator (Kalkaji)
🏢 Glowfin
📍 Kalkaji