- Serve as a key interface between Aspire and the clients business representatives facilitating business reviews governance discussions operational alignment and ongoing stakeholder engagement.
- Drive partnership governance and value realisation ensuring alignment on strategic priorities agreed commitments service deliverables and business outcomes.
- Manage business requirements operational priorities escalations and executive communications ensuring timely resolution and sustained stakeholder confidence.
- Lead and coordinate Monthly Business Reviews (MBRs) Quarterly Business Reviews (QBRs) Steering Committee meetings and other governance forums including preparation of management presentations performance reports action trackers and executive summaries.
- Facilitate cross-functional collaboration across service delivery operations technology learning and development and vendor teams to ensure alignment on business priorities and execution.
- Monitor and communicate key operational financial and performance indicators providing leadership with visibility into account health emerging risks dependencies and improvement opportunities.
2. Account Governance & Leadership Coordination
- Partner with the Program Director in driving continuity governance and effective oversight of strategic and operational workstreams.
- Facilitate periodic governance reviews leadership updates and structured status reporting.
- Drive accountability and follow-through on key decisions action points and business commitments.
- Ensure effective coordination between leadership and functional teams to maintain alignment on programme priorities.
3. Operational Performance & Service Excellence
- Drive visibility and coordination of operational performance reporting including:
- Outage Severity Reporting
- Downtime Reporting and Metrics
- Incident Management Reporting
- Service Performance Tracking
- Facilitate operational readiness service improvement initiatives and cross-functional resolution of identified gaps.
- Monitor performance trends highlight potential risks and support timely interventions to maintain service delivery standards.
- Identify opportunities to strengthen reporting frameworks operational efficiency and service excellence.
4. Business Continuity & Transition Management
- Partner with the Program Directors office in driving Business Continuity Planning (BCP) for account governance and leadership-related activities.
- Ensure structured handovers and knowledge transfer during organisational operational or leadership transitions.
- Establish and maintain knowledge repositories governance records process documentation and continuity frameworks.
- Support business resilience through effective coordination and preparedness for planned and unplanned transitions.
5. Compliance Audit & Financial Governance
- Oversee tracking and completion of mandatory programme-specific training and compliance requirements.
- Support audit readiness compliance reviews and adherence to applicable organisational and contractual requirements.
- Coordinate preparation of monthly billing exhibits and supporting documentation for invoicing.
- Ensure timely collation validation and submission of governance compliance and financial documentation.
- Facilitate coordination with relevant internal teams to address audit observations and compliance-related dependencies.
6. Strategic Initiatives & Project Coordination
- Coordinate strategic transformation service enhancement and business improvement initiatives including:
- Service delivery enhancements
- Process optimisation and reporting automation
- Operational efficiency initiatives
- Drive stakeholder alignment across business operations technology and support functions to ensure effective implementation.
- Track project milestones deliverables dependencies and advantages realisation.
- Provide leadership with regular progress updates highlighting risks opportunities and areas requiring intervention.
- Proactively identify opportunities to enhance the overall partnership governance framework and business outcomes.
Required Experience:
Director
📌 Account Development Director (Delhi)
🏢 International Sos
📍 Delhi
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