The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GSOP consists of a diverse set of teams that support the GMNS business.

The Policy Monitoring team is part of the GMNS Risk & Remediation organization and is responsible for enforcing and monitoring adherence to American Express policies by Network Partners and merchants, as documented in the AEGNS Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies, and other related policies. The Manager will lead operational policy adherence programs, enforcement and governance activities, along with Brand Protection processes. These programs and activities are critical to strengthening overall compliance performance, improving customer experience, ensuring timely and accurate resolution of participant disputes, and protecting the American Express brand.

Qualifications

- Graduate/Postgraduate in Business Management, Operations, Fraud/Compliance/Risk Management with 6+ years of post-qualification experience.

Key Skills

- Strong experience in Policy Compliance Operations, Brand Protection, Audit Management, or Risk & Compliance domains
- Proven team leadership experience with a track record of developing talent, driving accountability, and delivering measurable results
- Strong understanding of the American Express Merchant and Network business model, including key processes and terminology, preferred
- Excellent stakeholder management and communication skills, with the ability to influence and drive alignment across levels and functions
- Demonstrated analytical thinking with strong problem-solving capabilities and the ability to derive insights from data to inform decisions
- High level of comfort working with data tools, dashboards, and performance metrics to monitor and improve outcomes




- Growth mindset with a strong sense of ownership, personal excellence, and continuous improvement orientation
- Eagerness to learn, adapt, and challenge the status quo to enhance processes and drive efficiency

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability advantages (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

📌 Manager - Brand Protection (Gurugram)
🏢 American Express
📍 Gurugram