Summary of the Role : To provide service and support to Customers and Commercial Division and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts.

Responsibilities / Accountabilities :

- Communication

To execute this area of responsibility, the role is expected to coordinate among internal & external stakeholders to provide quality service to customers. Some activities and areas where the incumbent needs to contribute:

- They will coordinate and facilitate communication between the different GBU's and provide a singular response to the customer.
- Providing efficient response to Customer orders, enquiries, problems to ensure complete Customer Satisfaction
- Creating and maintaining customer, sales, and other departmental links to promote co-operation, skilled communication and good customer service.
- Inform the manager of problems which could have impacts on the department, Customers or the Organization.
- Keep internal customers informed on all the developments for smooth running of business.
- Lead on continuously improving customer delight and value addition to Lubrizol.
- Order Processing

To execute this area of responsibility, the role is expected to

- Receiving purchase orders from customers, processing local sales orders into the system. For import orders inform global counter parts as per sourcing location.
- Provide Order confirmation and material availability date to customers.
- Give necessary feedback on the progress to both internal and external customers. Keep track of and when necessary expedite orders through the supply chain.




- Sending samples to customers as per request from commercial team
- Co-ordinate with the commercial team to maintain the inventory and work with plant /sample warehouse team to ensure timely delivery.
- Invoicing: Ensure all goods shipped in a given month are invoiced in the same month (Subject to change)
- Coordinate service providers activities
- Process orders as per SLA defined to satisfy customers and build credibility.
- Create and keep Customer/specific documentation and job aids up to date
- Create, check and send commercial documents (inspection documents, certificate of origin, packing lists, certificate of analysis)
- Analyze Letter of credit terms and coordinate documentation as required
- To coordinate with warehouse team to process sales return orders on need basis
- To coordinate with OTC team to process Credit/Debit note with necessary approvals on need basis
- Management Reporting
- Regular review of Open order report with commercial team
- Report monthly sales report to all stake holders
- Report customer complaint and its closure report

Requirements (education, experience, competencies and specific job requirements) : Education / Certification :

- Graduate Degree from reputed University / Institution (Science - Chemistry Degree is preferred)
- Formal learning/degree/certificate course in Supply chain Management/Material management/Import export

Experience and Skills :

- Good written and verbal communication skills.

Competencies for the Role :

- Customer Focus
- Collaboration
- Effective Communication
- Business process acumen
- Engage and influence

Job Segment :Supply Chain, Supply Chain Manager, Supply, Warehouse, Inspector, Operations, Manufacturing, Quality

📌 Graduate Trainees 1 1 1 (Pune)
🏢 Lubrizol
📍 Pune