Job Summary : Key Responsibilities

Order Processing & Administration

- Verify order details, pricing, product configurations, and delivery requirements before processing.
- Ensure all orders are accurately entered into the system and processed within established timelines.
- Maintain and update order records, customer information, and transaction details.

Customer Service & Communication

- Serve as the primary point of contact for clients regarding order-related inquiries.
- Provide regular updates on order status, delivery schedules, and shipment tracking information.
- Address customer concerns, resolve issues promptly, and ensure a positive customer experience.
- Build and maintain strong relationships with customers through qualified communication and support.

Vendor & Logistics Coordination

- Liaise with vendors and suppliers to confirm order requirements and product availability.
- Coordinate order pickups, deliveries, and transportation logistics.
- Track shipments and proactively resolve any delivery delays or discrepancies.
- Ensure orders are delivered on time and in accordance with customer expectations.

Inventory & Supply Coordination

- Monitor inventory levels and stock availability.
- Coordinate with warehouse personnel to ensure sufficient stock is available to meet customer demand.
- Support inventory planning activities by identifying potential stock shortages or replenishment needs.
- Assist in maintaining accurate inventory records and reporting.

Quality Control & Compliance

- Conduct quality checks on incoming and outgoing orders to ensure compliance with customer specifications and company standards.
- Verify the accuracy of order documentation, invoices, delivery notes, and shipment records.
- Ensure adherence to company policies, procedures, and operational guidelines.

Financial & Documentation Support





- Prepare and review quotations, invoices, and related documentation.
- Support invoicing, payment follow-ups, and accounts receivable processes.
- Ensure accuracy in financial and transactional records.
- Maintain organized documentation for audit and reporting purposes.

Process Improvement

- Identify opportunities to improve order management processes, customer service, and operational efficiency.
- Recommend solutions to streamline workflows and reduce processing errors.
- Support the implementation of process enhancements and best practices.

Additional Responsibilities

- Perform ad-hoc administrative and operational tasks as assigned by management.

Qualifications & Experience

- Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Commerce, or a related field.
- Minimum 2-3 years of experience in order management, sales administration, logistics coordination, customer service, or a related role.
- Experience working with ERP systems and order management software is an advantage.

Required Skills :

- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Knowledge of order processing, logistics, inventory management, and customer service principles.
- Understanding of financial processes including invoicing, payments, and accounts receivable.
- Ability to understand product specifications and configurations.
- Strong problem-solving and coordination skills.

Application Question(s):

- What is your current salary?
- What is your expected salary?
- We must fill this position immediately. Can you able to join immediately?

Experience :

- Operations/Logistics: 2 years (preferred)

Location :

- Noida, Uttar Pradesh (Noida) (required)

Work Location: In person

📌 Order Management Executive (Noida)
🏢 Tech First Gulf
📍 Noida