Customer Support Executive

Location : New Delhi, Delhi (On-site) Company : Starcap Wellness Private Limited

Job Type : Full-time

About the Role

Starcap Wellness Pvt. Ltd. is looking for a Customer Support Executive who’s proactive, empathetic, and passionate about delivering a great customer experience. In this role, you’ll be the voice of the brand — resolving issues, building trust, and ensuring every customer interaction reflects our commitment to quality and care.

If you’re a strong communicator with a customer-first mindset and want to grow your career in a fast-paced wellness brand — we’d love to have you on board.

Key Responsibilities

- Manage order-related concerns , including returns, replacements, delays, and payment queries.
- Maintain accurate records of customer interactions and resolutions.
- Coordinate with operations, logistics, and warehouse teams to ensure timely responses and issue closure.
- Track and report key metrics such as response time , resolution rate , and customer satisfaction .
- Follow up on pending cases to ensure a smooth customer experience.
- Identify common issues and provide feedback to improve service processes.

Requirements :





- 0-2 years of experience in customer support, telecalling, or client service
- Excellent verbal and written communication in English and Hindi.
- Strong problem-solving skills and a calm, professional attitude under pressure.
- Proficiency in using MS Excel , Google Sheets , and CRM tools .
- Empathetic listener with a positive and solution-oriented mindset.
- Prior experience in FMCG, D2C, or wellness brands is a plus.

Preferred Profile

- Graduate or pursuing graduation in any stream.
- Comfortable in a startup-style, high-growth environment .

What You’ll Get

- Opportunity to work with a growing, purpose-driven wellness brand .
- Exposure to end-to-end customer service operations .
- Supportive and collaborative team environment.
- Performance-based incentives and growth opportunities.

Job Type : Full-time Schedule : Day shift (Monday to Saturday) Experience : 0-2 years (Customer Support / Client Service) Location : Connaught Place, New Delhi

Job Types : Full time, Permanent

Pay: From ₹250,000.00 per year

Benefits :

- Provident Fund

Language :

- English (preferred)

Work Location: In person

📌 Customer Support Executive (Delhi)
🏢 Starcap Wellness
📍 Delhi