Job Summary

Key Responsibilities

- Develop modern, responsive, and user-friendly interfaces using ServiceNow UI Builder and Now Experience Framework .
- Collaborate with business stakeholders, product owners, business analysts, and technical teams to gather requirements and translate them into scalable UI solutions.
- Configure and customize Playbooks to improve user productivity and business process automation.
- Flow Designer
- Business Rules
- Script Includes
- REST APIs
- IntegrationHub
- Service Catalog
- Record Producers
- Develop client-side logic using JavaScript and ServiceNow scripting frameworks.
- Implement UI/UX best practices to enhance usability, accessibility, and responsive design.
- Troubleshoot UI rendering, client scripting, Playbook configurations, and platform-related issues.
- Create and maintain technical documentation, configuration guides, design documents, and user manuals.
- Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.
- Stay current with new ServiceNow releases, Now Experience enhancements, and UI Builder capabilities.

Required Skills :

- 4+ years of experience in ServiceNow development.

- Hands-on experience with ServiceNow UI Builder .

- Strong experience developing ServiceNow Playbooks .

- Good understanding of Now Experience Framework .

- Solid knowledge of:

- JavaScript

- HTML5

- CSS3

- Experience with:

- Flow Designer

- Business Rules

- Client Scripts

- UI Policies

- Script Includes

- UI Actions

- Experience integrating ServiceNow with REST APIs and IntegrationHub.

- Knowledge of Service Catalog and Record Producers.

- Experience creating reusable UI components and templates.





- Strong debugging and troubleshooting skills.

- Experience working in Agile/Scrum environments.

- Excellent communication and documentation skills.

Preferred Skills

- ServiceNow App Engine Studio.
- Service Portal customization.
- Workspace customization.
- IntegrationHub.
- Performance Analytics.
- Virtual Agent.
- Knowledge Management.
- Employee Center.
- ITSM, ITOM, ITBM, HRSD, or CSM modules.
- ServiceNow ATF (Automated Test Framework).
- Source control using Git.
- UI/UX design principles.
- Responsive web design.
- Accessibility (WCAG) standards.
- Experience with enterprise ServiceNow implementations.

Responsibilities Beyond Development

- Collaborate with solution architects and business teams during solution design.
- Participate in sprint planning, backlog grooming, and Agile ceremonies.
- Provide production support and resolve UI-related issues.
- Recommend improvements to existing UI components and Playbooks.
- Mentor junior developers and share best practices.
- Ensure platform governance, coding standards, and development quality.

Preferred Certifications

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow UI Builder Micro-Certification
- ServiceNow Application Developer Certification

Soft Skills

- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively.
- Strong stakeholder management skills.
- Attention to detail and commitment to delivering high-quality solutions.
- Ability to manage multiple priorities in a fast-paced environment.

Pay: Up to ₹1,795,996.00 per year

Work Location: In person

📌 Service Now UI Builder Playbook Developer (Chennai)
🏢 Navat Technology
📍 Chennai