Bengaluru, Karnataka

Job Summary

Key Responsibilities

Requirement Gathering & Analysis : Work with stakeholders to identify business needs for AI-powered Copilot tools.

Document functional and non-functional requirements for Copilot integration.

Define key performance indicators (KPIs) to measure the impact of Copilot solutions.

Process Optimization & AI Adoption : Analyze existing workflows and recommend AI-driven automation improvements.

Identify Copilot use cases for document generation, data analysis, customer interactions, and process automation.

Map business processes and design user journeys for seamless AI adoption.

Implementation Support : Collaborate with developers and AI teams to ensure Copilot aligns with business needs.

Support integration with CRM, ERP, and collaboration tools like Microsoft 365, Salesforce, or ServiceNow.

User Training & Change Management : Develop training materials and conduct workshops for Copilot end-users.

Ensure smooth adoption through stakeholder engagement and feedback loops.

Work with IT and business teams to drive AI adoption and governance best practices.

Performance Monitoring & Continuous Improvement : Track Copilot’s impact on efficiency and accuracy of business operations.

Recommend enhancements based on user feedback and AI-driven insights.

Stay updated on AI trends and Copilot advancements for continuous business improvement.

Skill Requirements

Experience : 3+ years as a Business Analyst, preferably in AI, automation,



or digital transformation projects.

Technical Knowledge : Familiarity with AI-driven assistants (Microsoft Copilot, Salesforce AI, ChatGPT, etc.).

Business Process Modeling : Experience with tools like BPMN, Lucidchart, Visio, or Elements.cloud.

Data & AI Literacy : Understanding of AI capabilities, automation, and business intelligence tools.

Project Management : Experience with Agile, Scrum, or other methodologies.

Communication Skills : Ability to bridge the gap between technical and non-technical stakeholders.

Preferred Qualifications

Experience with Salesforce Einstein, Microsoft Power Platform, or AI/ML-driven automation tools.

Certifications in Business Analysis (CBAP, CCBA) or AI-related certifications.

Why Join Us?

Work at the forefront of AI-driven business transformation.

Gain hands-on experience with Copilot and next-gen AI tools.

Be part of an cutting-edge and fast-growing technology team.

Experience with Azure core components and Open AI Services.

Experience with Graph APIs and Graph Connectors

Experience with Azure DevOps, GitHub, or other source control and CI/CD tools

Proficient in one or more programming languages, such as Python, JavaScript, Java, C#, or C++

Other Requirements

NA

#body.unify div.unify-button-container.unify-apply-now : focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply

📌 Senior Administrator - Microsoft 365 Administration (Bengaluru)
🏢 HCLTech
📍 Bengaluru