JobID: 716

Position Type : Early Intervention Technical Assistance

Date Posted : 1/30/2026

Location : PaTTAN - EITA

Tuscarora Intermediate Unit is a regional educational entity that provides professional development, training and supportive services to Pennsylvania's statewide Early Intervention system through Early Intervention Technical Assistance (EITA). Pennsylvania's Early Intervention program provides supports and services to families with children, from birth to age five, with developmental delays and disabilities. EITA is looking for a compassionate, self-motivated, and dedicated individual to join our team as a Helpline Support Staff. In this role, you will provide supportive, understanding, and confidential assistance to families and others who may have a concern about a child's development. You will play a vital part in ensuring callers are connected to local programs for appropriate screening or evaluation of child's development. This position is located onsite at the PaTTAN Harrisburg office.

Act 24 Arrest and Conviction Report Act 34 Pennsylvania Criminal History Clearance Act 151 Pennsylvania Child Abuse Clearance Act 114 Federal Criminal History Clearance

CONNECT Helpline Customer Service Staff for Early Intervention Technical Assistance (EITA), shall be directly responsible to the Director and Assistant Director of EITA for supervision and evaluation.

Fundamental Duties/Essential Functions

1. Lead staff for the CONNECT Helpline for the statewide Office of Child Development and Early Learning (OCDEL) / Bureau of Early Intervention Services and Family Supports (BEISFS).
2. Maintain compliance with federal and state requirements, processes and guidelines related to the operations of the CONNECT Helpline.
3. Maintain compliance with the Family Educational Rights and Privacy Act (FERPA),



Health Insurance Portability and Accountability Act (HIPAA) and all confidentiality requirements.
4. Complete FERPA and HIPAA privacy training annually and report any compliance concerns to the Project Manager.
5. Gather required information from callers through the CONNECT helpline in a professional manner, using courteous techniques and good judgement.
6. Ensure all contacts through the CONNECT Helpline requesting an Early Intervention (EI) referral are sent to the appropriate local EI programs in accordance with procedures and timelines.
7. Ensure all contacts through the CONNECT helpline expressing an EI concern that should be addressed by BEISFS are sent immediately to the BEISFS contact.
8. Ensure information received through the CONNECT Helpline that are not referrals to EI Services are properly directed to appropriate resources in accordance with procedures and timelines.
9. Prepare reports from the CONNECT Database as requested by OCDEL/BEISFS and the EITA Director/Assistant Director in a timely manner.
10. Prepare ad hoc reports on activities through CONNECT as requested by BEISFS and the EITA Director/Assistant Director in a timely manner.
11. Report concerns that affect the timely return of CONNECT calls immediately to the EITA Director and/orthe Assistant Director/Project Manager or OCDEL/BEISFS as appropriate.
12.



Collaborate with the Project Manager to schedule and ensure coverage for any scheduled and unscheduled absences as soon as possible.
13. Collaborate with the Project Manager and the IU 11 technology staff if there are any concerns with the CONNECT Database.
14. Perform other tasks assigned by the EITA Program Director/Assistant Director, including other administrative support needs for EITA staff.

Required Knowledge, Skills and Abilities Individuals must possess these skills, knowledge and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

1. Ability to orally communicate well in English using the telephone and in all personal contacts with staff and the general public.
2. Ability to coordinate with a language translation service to receive referrals from non-English speaking families.
3. Excellent organization, interpersonal communication and time management skills required. Ability to work independently in a fast-paced environment and handle highly confidential information appropriately and with tact and diplomacy.
- 1. Ability to work with confidential databases with FERPA/HIPPA requirements.

- Ability to present ideas logically in writing to include positive proofreading, spelling and written grammar skills.
- Ability to perform efficiently and with a high level of accuracy in all procedures.

Qualification Standards

1. Education: High School/GED required, AA or BA preferred.
2. Experience: Prior customer service experience is preferred but not required.

📌 Connect Helpline Customer Service Staff (Pattan)
🏢 Tuscarora Intermediate Unit 11
📍 Pattan