Investor Services Client Facing, Associate, Fund Services

We’re seeking someone to join our team as Associate is responsible for the day-to-day supervision of investor services team. The investor services team will typically consist of Managers, IS Team Leader along with one or more Investor Services Representatives and/or Senior Investor Services Representatives who are providing services to specified clients.

Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED) that provides fund administration services for over $700billion in assets across 350+ hedge funds, private equity and large family offices clients. Our best-in-class offering includes accounting and investors services, portfolio analytics, middle-office functions, regulatory and financial reporting, and tax services. Delivering these services to our clients and their investors is a diverse team of 1,400 highly skilled employees across the globe based in New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong. Joining MSFS, you will discover a dynamic environment where every day offers recent opportunities for personal growth and innovation. Here at MSFS your career isn’t just a job, it’s an incredible journey fueled by collaboration, challenge, and the chance to make a meaningful impact to our business, our clients, their investors and the wider Morgan Stanley franchise

The MSFS Investor Services (“IS”) team maintains share registers and supporting every aspect of the investment cycle. The team is the engine behind fund operations, safeguarding vital investor information—from transactions and contacts to up-to-date balances—and ensuring seamless processing from the very first inquiry through ongoing support.

As a member of IS,



you’ll be at the heart of the client experience, coordinating distribution of offering documentation, processing investor subscriptions and redemptions. You’ll be empowered to provide essential services, including statement distribution, addressing investor queries, and handling change requests.

MSFS IS offers opportunities for skill development, leadership, and direct impact on investor success. Join us and become part of a team that combines technical excellence, client-first service, and a commitment to industry-leading standards.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:

- Managing the delivery of services to clients against a pre-agreed service level agreement.- Providing oversight and guidance to their team.- Ensuring that their team delivers services in a timely, accurate and compliant manner.- Providing a point of escalation to Managers (and other team members as appropriate).- Providing a point of contact and escalation to clients.- Keeping management in Mumbai, Westchester and Dublin appraised of operational issues in a timely manner.- Keeping line management appraised of HR issues in a timely manner.

Service Delivery

- Oversee the delivery of the ongoing service to the fund Manager as outlined in the Service Level Description. These services include:





- Providing authorised parties with copies of fund investment documentation.

- Provide investors and their nominees with statements, contract notes and other documentation in a timely manner.

- Providing fund Managers with ongoing reporting on investor activity.

- Work with their Managers and Team Leaders to ensure the timely and accurate processing of all Investor activity. This should be monitored with particular reference to system work queues and system MIS. Senior Managers are responsible for such monitoring and must escalate situations where appropriate processing is not occurring.

- Ensure that all activity is processed in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.

- Act as a contact point and escalation to the Fund Manager for investor services related activity.

- Ensuring that the records of the fund are maintained in a complete and organised manner.

- Produce and review MIS and other internal operational reports that assist in the effective operation of the team.

Leadership

An Associate in Investor Services plays a key role in the day-to-day operation of our team.

Key responsibilities include:

- Scheduling the work of the overall team.
- Training and mentoring of individual team members with the assistance of Managers /Team Leaders.
- Provide honest, constructive feedback to the team to aid their ongoing development.
- Providing an escalation point for Managers / Team Leaders (and other team members as appropriate).
- Operational Issues
- Ensure that line management are made aware of any operational issues in a timely manner. This will include escalating for action as well as escalating f

📌 Investor Services Client Facing - Associate - Fund Services (Mumbai)
🏢 Morgan Stanley
📍 Mumbai