Job function

- Supervisor
- Designation
- AREA SERVICE IN CHARGE - D275
- Level
- P1
- Employment Type
- Full Time
- Experience level
- 3
- Workplace Type
- Onsite
- Location
- Ahmedabad, India - 320008
- Job role

1.Service Request Management :

- Monitoring the portal/Oil Company portal for new Service Request Number.
- Assigning calls to Field Engineers based on geographical area, RO, nozzle, etc.
- Real-time tracking and updating of calls status based on feedback from Field Engineers.
- Ensuring calls closure within SLA to avoid penalties.

2.Spare Parts Management :

- Identifying spare part requirements based on Field Engineer findings.
- Coordinating with the store department for timely arrangement and delivery of spares to field engineers.
- Managing monthly spares reconciliation for Field Engineers.

3.Financial Management :

- Penalty settlement for service calls SLA breached with customers & negotiations for reduction.
- Timely Invoice raising & annexure approval with principle & submission.
- Follow-up with customers for timely collection & resolve queries.

4.Team Management :

- Preparing and sharing daily work plans with the team.
- Monitoring team attendance and reporting to the office.
- Planning and implementing strategies to enhance the technical skills of team members.
- Ensuring equitable distribution of workload among Field Engineers.
- Ensuring availability of toolkits and PPE for all Field Engineers.
- Collecting defective parts and documents from Field Engineers twice a week.

5.Customer Relationship Management :





- Sending quotations to customers for chargeable jobs.
- Supporting Field Engineers during the introduction of new equipment or business activities.
- Preparing and sharing the PM schedule of equipment with Oil Co and Field engineers in advance of cycle.
- Execution of PM schedule and ensuring the availability of PM reports to F&A; for billing.

6.Operational Efficiency & Compliance :

- Active participation in implementing systems, guidelines, and SOPs in the field.
- Ensuring compliance with Oil Company procedures and Health & Safety policies in the field.
- Providing detailed reports with approval/PO for all chargeable work completed to the F&A; department for billing.
- Reporting any urgent concerns or abnormal field activity to the State Head/Regional Manager.

7.Performance Improvement :

- Identifying opportunities to improve team performance and operational efficiency.
- Working closely with the State Head/Regional Manager to implement strategies for growth and improvement.
- Must have skills
- LEADERSHIP TEAM MANAGEMENYT PROBLEM SOLVING DECISION MAKING CUSTOMER RELATIONSHIP TIME MANAGAMENT ANANLYTICS FIELD SERVICE ENGINEER FSE
- Valuable to have skills
- LEADERSHIP
- Qualifications
- BE/BTech with 3 years of total working experience and must have a minimum experience of 2 years in GEMS.
- Diploma with 5 years of total working experience and must have a minimum experience of 3 years in GEMS.
- Strong understanding of customer service principles.
- Excellent communication and interpersonal skills.
- Knowledge of health and safety regulations.

📌 Area Service In-charge - Ahmedabad
🏢 General Energy Management Systems
📍 Ahmedabad