Key Responsibilities

- Coaching & Training :

- Conduct workshops, and one-on-one coaching sessions to address individual and team needs.

Soft Skills Development :

- Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
- Coach BDAs on building rapport and trust with customers.
- Teach techniques for personalizing customer communication.

Phone Communication Training :

- Develop strategies for effective discovery and follow-up calls.
- Train on managing tone, clarity, and confidence during phone conversations.
- Provide role-play scenarios and real-time feedback for call handling.

Performance Tracking & Feedback :

- Offer constructive feedback and actionable steps for continuous improvement.
- Collaborate with managers to ensure the training aligns with team and organizational goals.

Content & Material Development :

- Develop communication training materials, guides, and frameworks for internal use.
- Create role-play scenarios and exercises to simulate real customer interactions.

Key Requirements





- Educational Background :

- Bachelor’s degree in communication, Business Administration, Psychology, or a related field.

- Experience :

- Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.

- Experience working with sales or business development teams is a must.

- Skills :

- Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.

- Expertise in soft skills development, objection handling, and customer engagement.

- Knowledge of CRM tools and sales communication tools is a plus.

- Personal Attributes :

- Excellent verbal and written communication skills.

- Patience, empathy, and a keen ability to build trust and inspire growth.

- Analytical mindset to evaluate performance metrics and training effectiveness.

Job Types : Full time, Permanent

Work Location: In person

📌 L&d Trainer (Koramangala)
🏢 InSnap Technologies
📍 Koramangala