Job description

Location : Hyderabad

Position Type : Full-time

Minimum Qualification :

- Graduate & above

Minimum Experience :

- Min 5 year experience in customer relationship

Languages Known :

- English, Hindi and Telugu.

About Bontrue : Bontrue is a premier provider of high-quality home furniture, dedicated to creating beautiful, functional living spaces for our customers. At Bontrue, we don't just sell furniture; we build lasting relationships with our clients. We are committed to delivering top-notch customer service and ensuring that our furniture remains in perfect condition.

EXPECTED COMPETENCIES

- Customer Service
- Communication Skills
- Interpersonal Skills
- Knowledge of furniture (Trainable)
- Problem-solving Skills
- Decision Making Skills
- Documentation Skills
- Patience
- Computer Skills
- Listening Skills
- Detail-oriented

JOB DESCRIPTION

Customer Service

- Ensure that all incoming calls assigned to you of customers are answered. Answer inquiries, resolve complaints and provide information.
- Maintain a positive, empathetic and professional attitude toward customers.
- Ensure social media leads (shared by agency via Google Sheet)& website leads are contacted and information regarding the call/WhatsApp be updated on Google Sheet or CRM tool.
- Make use of positive language while talking with the customers.
- Respond promptly to customer inquiries.
- Acknowledge and resolve customer complaints and ensure all customer complaints are resolved and no complaints are kept open.
- Keep updated knowledge about existing as well as recent products so that no queries/complaints remain unresolved.




- Keep records of customer interactions and transactions, recording details of inquiries, complaints, unresolved issues as well as actions taken.
- Pass the leads to the respective stores in case a customer is visiting the store, and take an update once the customer has visited the store and update on the CRM.
- In case the customer wants us to visit their homes to take measurements; the CRA is expected to coordinate with the Store Administrator and communicate with the customer about when and who will be visiting their home.
- In case of customer complaints, follow-up & ensure the complaint is resolved. In critical cases, escalate the complaint to the Manager.
- In case a customer wants images of a particular product for better understanding, the CRA needs to ensure that the images sent are of good quality & not shabby at any point. In case there aren’t satisfactory images available, request your reporting manager to arrange for the same.
- Ensure customer satisfaction and quality standard of customer service is maintained.
- After resolving the issue, ask customers for feedback on products and services.
- Follow the FAQs list (Frequently Asked Questions) and ask the manager if there are any queries.
- Follow the SOPs defined

Why Bontrue : How to Apply : Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

Language :

- English (preferred)
- Hindi (preferred)
- Telugu (preferred)

Work Location: In person

📌 Customer Relation Associate (Hyderabad)
🏢 Bontrue India Private
📍 Hyderabad