DESCRIPTION : Introduction

Key job responsibilities

Requirements of the Position

Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a SC Trainer: Trainer Best Behavior

- Listening to associates and be supportive to managers.
- Answering requests and always gets back to people.
- Lead by example, doing what we say and act how we say
- Must be approachable, talking to employees to know how can L&D; better, and contribute towards employees job.
- Must exhibit the best behavior while at work.
- Always be up to date with the latest techniques, tools, and processes.
- Be right, honest, and be willing to accept mistakes.
- Be willing to push their limits and accept more responsibilities.

Trainer - Job Role and Responsibilities

Employee Development

Help and assist the LM to create and implement training plans for managers, trainers and others.

Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals/OPLs.

Identify any production and scheduling conflicts, and report swiftly to LM.





- Responsible for managing the learning department so that current and existing SC associates, specialists, and managers are optimally trained and developed.
- Identify potential ambassadors/trainers and groom them to take various Sort Center process training.

Leadership

- Lead team of associates, ambassadors and Trainers.
- Develop and manage cross functional team to meet the operational needs.
- Track metrics of associates, ambassadors and trainers and report any gaps to LM.

Administrative

Update, track and record training, including progress and skill sets.

Help and assist to create and manage training content and documentation.

Understand and implement methods for gathering and tracking training metrics.

Track and communicate assignments and progress.

Conduct training and compliance audits on associates.

BASIC QUALIFICATIONS :

- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

PREFERRED QUALIFICATIONS :

- 1+ years of performance metrics, process improvement or lean techniques experience

📌 Operations Manager, Sort Center (Ahmedabad)
🏢 ASSPL - Gujarat
📍 Ahmedabad