Strategic Leadership - Develop and implement nationwide service strategies - Set service goals, KPIs, and performance standards - Align service operations with overall business objectives Service Operations Management - Oversee service activities across all regions/branches - Ensure effective after-sales service and customer support - Standardize service processes and procedures Team Management - Lead, train, and manage regional/service managers and teams - Monitor team performance and provide guidance - Drive a culture of accountability and continuous improvement Customer Satisfaction - Ensure high levels of customer satisfaction and retention - Handle major customer complaints and escalations - Improve service quality and response time Performance Monitoring & Reporting - Track service KPIs, turnaround time (TAT),



and resolution rates - Analyze service data and prepare management reports - Implement corrective actions based on performance insights Budgeting & Cost Control - Manage service department budgets and expenses - Optimize service costs without compromising quality - Monitor AMC (Annual Maintenance Contract) and service revenue Process Improvement & Innovation - Identify areas for process improvement and automation - Implement new tools, technologies, and service systems - Enhance efficiency and service delivery standards Coordination & Logistics - Coordinate with sales, production, and supply chain teams - Ensure availability of spare parts and service resources - Manage service logistics and field operations Compliance & Quality Assurance - Ensure adherence to company policies and industry standards - Maintain service quality benchmarks and audit compliance Business Growth Support - Support business expansion through strong service networks - Develop AMC/service contracts and revenue streams - Strengthen brand reputation through excellent service Pay: ₹35,000.00 - ₹45,000.00 per month Work Location: In person

📌 National Service Head Cng Dispenser (Surat)
🏢 Labour Wale and
📍 Surat