3 - 5 Years

- 1 Opening
- Bangalore

Role description : ITAM Operations Analyst / IT Asset Management Specialist

Key Responsibilities

ITAM Operations :

- Perform daily asset uploads from shipping reports (manual for EMEA, APAC, Canada; automation in progress for US).
- Manage hardware vendor discrepancies (assets received but not listed in reports).
- Monitor ITAM mailbox, respond to queries, and resolve user issues.
- Handle ITAM incident queue and ensure SLA-based resolution.
- Validate and monitor asset-related changes deployed to production (device wipes, auto-assigned devices, exit notifications).
- Execute bulk updates in ServiceNow with 100% accuracy and validation.
- Manage Ariba kitting processes where applicable.
- Maintain complete asset lifecycle: Install, Add, Modify, Decommission, Retire/Dispose.
- Investigate and resolve CMDB discrepancies and data accuracy issues.
- Maintain warranties, maintenance agreements, and vendor contracts.

Compliance & Process Governance :

- Ensure adherence to workflows for:

- Exiting employees

- Lost/Stolen/Missing assets

- Asset returns

- Coordinate RMA processes with OEM vendors.

- Drive process improvements across ITAM and support teams.

Stakeholder Management :

- Act as liaison for Tech Café Services and internal teams.
- Conduct monthly meetings with technicians for feedback and updates.
- Provide training on ITAM processes and ServiceNow updates.
- Serve as primary contact for ServiceNow-related queries and access limitations.

Finance & Reconciliation :

- Collaborate with Fixed Asset Reconciliation (FAR) team on a weekly basis.
- Support quarterly/half-yearly financial reconciliation activities.
- Track and resolve discrepancies with finance teams.

Testing & Continuous Improvement :





- Perform testing for ServiceNow upgrades and enhancements.
- Support new feature validation across asset lifecycle platforms (ServiceNow, Snow, Marketplace, etc.).
- Participate in pilot initiatives (e.g., e-waste programs, automation testing).

E-Waste Management :

- Coordinate e-waste pickups with vendors and site teams.
- Manage donation processes with sustainability teams.
- Monitor stockroom thresholds and asset movements.
- Update disposal records in ServiceNow.
- Ensure vendor compliance with data wipe policies.

Asset Reporting & Analytics :

- Generate ad hoc reports for stakeholders (Engineering, Finance, Security).
- Support dashboard creation and KPI monitoring.
- Perform reconciliation with systems like Concur (computer & mobile assets).
- Conduct inventory tracking and usage monitoring.

Audit & Data Quality :

- Perform data analysis, validations, and spot checks.
- Conduct periodic and on-demand audits.
- Ensure high standards of data quality and governance.

Special Projects :

- Participate in initiatives such as:

- Mergers & Acquisitions (M&A;)

- Compliance programs

- Asset management drives

Required Skills & Experience

Core Experience :

- 3+ years in IT Asset Management (ITAM) or related role
- Strong proficiency in Excel (data comparison, consolidation, reporting)
- Experience with ServiceNow or similar ITAM/ITSM tools

Technical Knowledge :

- Understanding of hardware, software,



and asset lifecycle management

- Basic knowledge of:

- Computer configuration

- Networking

- MDM tools (e.g., AirWatch)

Functional Skills :

- Strong analytical, problem-solving, and documentation skills
- Experience in compliance, audits, and process governance
- Ability to manage multiple priorities in a fast-paced environment

Soft Skills

- Excellent communication and stakeholder management skills
- High attention to detail and accuracy
- Self-driven with strong ownership mindset
- Team player with ability to collaborate across functions
- Adaptable and flexible to work in different shifts if required

Education & Qualifications

- Bachelor’s Degree in Information Systems, Information Technology , or equivalent experience
- Relevant certifications in ITAM or ServiceNow (preferred)

Work Requirements

- Flexibility to work across shifts (including weekends if required)
- Willingness to learn recent tools and processes
- Ability to work in a dynamic, support-oriented environment

Skills : it asset management,e-waste management,itam,hardware vendor management,servicenow,cmdb,data analysis,ariba,warranty management,airwatch mdm,computer configuration

About UST : UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of live

📌 Associate Ii - Cloud Infrastructure Services (Bengaluru)
🏢 UST Global
📍 Bengaluru