L2 IT Onsite Technician : Enthuse customers and provide best experience through best in class hardware, software and technical support services

Your benefits :

- Onboarding program
- Buddy program
- International job opportunities
- Health/ Medical insurance
- Internal career development program

Your skills :

- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Strong Windows OS and Active Directory knowledge
- Basic networking (TCP/IP, DNS)
- Experience with ticketing and imaging tools
- Positive communication and customer service skills

Your tasks : Hemmersbach is hiring an Onsite L2 Technician to provide advanced IT support at client sites. The role focuses on resolving escalated issues, supporting end-user devices, and ensuring high service quality in an enterprise environment.





Job Tasks :

- Troubleshoot hardware, software, and basic network issues
- Handle L2 escalations from Service Desk
- Perform hardware replacements and device setup
- Support imaging, deployments, and upgrades
- Manage and update tickets within SLA
- Document work and support L1 technicians

Be part of us : Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 IT Onsite Technician (Bihar)
🏢 Hemmersbach Nordamerika
📍 Bihar