Company Description The Indian Hotels Company Limited (IHCL) is a leading hospitality group in India, known for its portfolio of hotels and resorts that focus on high-quality guest experiences and service excellence. The company offers a range of properties from luxury to upscale and mid-market, providing diverse career opportunities in hotel operations and guest services. IHCL emphasizes professional development, strong service culture, and ethical business practices. Team members are encouraged to contribute ideas, uphold brand standards, and grow within a structured, supportive environment.
Role Description This is a full-time, on-site GSA (Guest Service Associate) role located in East Godavari. The GSA is responsible for greeting guests, managing check-in and check-out processes, handling reservations, and responding to guest inquiries in a courteous and effective manner. Daily tasks include coordinating with housekeeping and other departments, maintaining accurate records, processing payments, and ensuring that lobby and front desk areas are presentable. The role involves resolving guest concerns, providing information about hotel services and local attractions, and consistently applying IHCL’s service standards. The GSA is expected to maintain professionalism, follow operational procedures, and support smooth overall hotel operations.




Qualifications

- Candidates should possess strong guest service and customer relationship skills, including a friendly demeanor, patience, and the ability to handle guest queries and concerns professionally.
- Candidates should possess solid communication abilities in English and local languages, with clear verbal and written skills to interact effectively with guests and colleagues.
- Candidates should possess basic computer and reservation system skills, including the ability to manage bookings, process payments, and maintain accurate records.
- Candidates should possess good organizational and time-management skills, with attention to detail in handling documentation and front office procedures.
- Candidates should possess teamwork and collaboration skills, with the ability to coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
- Candidates should preferably have prior experience in hospitality, front office operations, or customer service; a diploma or degree in hotel management or a related field is an added advantage.
- Candidates should demonstrate flexibility to work in shifts, a professional appearance, and adherence to IHCL’s policies, safety standards, and code of conduct.

📌 GSA (East Godavari)
🏢 The Indian Hotels Company Limited (IHCL)
📍 East Godavari