Company Description Sutherland is an AI-driven business transformation partner that helps global enterprises, automate their operations. The company mainly focused into BPO Services with various clients such as Go daddy , Amazon , ATNT , Netflix , Mortgage Process and many other perfomances , and strengthen customer service experience where you have to Handle Day to Day chats and some calls , Go daddy process runs with 90% AI Tools , to be easy to Handle customer interactions , It's basically an International customer support role , where Sutherland focuses on delivering measurable business outcomes by building and managing production-grade Sutherland is committed to driving outcomes that create lasting value for clients and their customers.
Role Description This is a full-time, in office role for an Inbound Customer Service Representative based in Airoli Mindspace Navi Mumbai . The role involves handling incoming customer calls and messages, resolving inquiries, issues and Upselling for required services for the customer websites in a timely and skilled manner. The representative will provide accurate information about products and services, follow established procedures, and document interactions in company systems. Day-to-day responsibilities include maintaining high standards of customer experience, meeting performance targets,



and collaborating with team members and supervisors to improve processes. The role also requires adhering to company policies, following data privacy and security guidelines, and participating in ongoing training and coaching to enhance skills. This role is also Open for 12th HSC Candidates with very good communication skills, freshers are also welcome , the max budget for this role is around 4-4.5 LPA
Qualifications

- Candidates should possess skills in Customer Service and Customer Support to handle inbound queries effectively.
- Candidates should possess skills in Customer Satisfaction and Customer Experience to maintain high-quality interactions and outcomes.
- Candidates should possess skills relevant to working as Customer Service Representatives in a contact center or similar environment.
- Strong verbal and written communication skills in English and local languages.
- Ability to work in shifts, manage time efficiently, and handle multiple tasks in a fast-paced setting.
- Proficiency in basic computer applications and ability to learn new systems quickly.
- Demonstrated problem-solving skills, patience, and a customer-focused mindset.
- Prior experience in customer service, BPO, or a related field is an advantage; completion of secondary education or higher is typically required.

📌 Inbound Customer Service Representative (Thane)
🏢 Sutherland
📍 Thane