Receptionist (Fluent English-Speaking)

Replay Physio - Vashi Clinic, Navi Mumbai

About Replay Physio

Replay Physio is a leading orthopedic and sports physiotherapy practice with multiple clinics across Mumbai and Navi Mumbai. We specialise in evidence-based rehabilitation, post-surgery recovery, sports injury management, and advanced physiotherapy solutions.

Our mission is simple: Deliver structured, premium, result-driven rehabilitation.

Role Overview

We are looking for a confident, well-spoken, English-speaking Receptionist to be the first point of contact at our Vashi clinic.

This role is critical — you are the face and voice of Replay Physio.

You will:

- Handle patient inquiries (walk-in, phone, WhatsApp)
- Coordinate appointments and schedules
- Support discovery call bookings
- Ensure a smooth and premium patient experience

Key Responsibilities

1️ Front Desk Management

- Greet and assist patients professionally
- Maintain a welcoming and organised reception area
- Manage appointment scheduling software
- Confirm and remind patients about appointments

2️ Call Handling & Lead Conversion

- Handle inbound calls from Google/Meta ad leads
- Convert inquiries into discovery calls with senior physiotherapists
- Share basic clinic details and location information
- Route medical queries appropriately (without diagnosing)

3️ Administrative Support

- Maintain patient records accurately
- Coordinate with physiotherapists regarding schedules
- Handle billing coordination and payment tracking
- Manage basic Excel/Google Sheets data entry

4️ Communication & Brand Representation





- Speak fluent English (Hindi and Marathi preferred)
- Maintain a calm, confident, and positive tone
- Represent Replay Physio’s premium brand positioning

Required Skills & Qualifications

- Graduate preferred
- Fluent spoken English (mandatory)
- Minimum 1 year experience in reception/front desk/customer service
- Comfortable with computers, WhatsApp Business, Google Sheets
- Robust interpersonal and organisational skills
- Well-groomed and professional appearance
- Confident communicator
- Emotionally intelligent
- Proactive problem-solver
- Patient-friendly personality
- Sales-oriented mindset (without being pushy)

Work Details

- Location: Vashi, Navi Mumbai
- Full-time position
- 6 days a week
- Rotational shift as per clinic timings

Compensation

- Competitive fixed salary (based on experience)

- Performance incentives linked to:

- Appointment bookings

- Lead conversion

- Patient retention

This role offers long-term growth into:

- Clinic Operations Executive
- Senior Patient Care Coordinator
- Cluster Front Office Manager (as we expand

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Have you worked in a clinic / hospital?

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- Cold calling: 1 year (required)
- Medical receptionist: 1 year (preferred)

Language :

- English (required)

Location :

- Vashi, Navi Mumbai, Maharashtra (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

📌 Medical Receptionist (Vashi)
🏢 REPLAY PHYSIO
📍 Vashi