Job Description - Front Desk AssociateFirgun Experiences LLP | Firgun Chapter Shoja

Position - Front Desk Executive

Location - Firgun Chapter Shoja, Himachal Pradesh

Department - Front Office Operations

Reports To - Head of Operations/Management

Employment Type

Full-Time (Residential)

Compensation

₹25,000 - ₹30,000 per month (Based on Experience & Skill Set)

Benefits

- Accommodation Provided
- All Meals Provided
- Annual Performance Review
- Learning & Development Opportunities
- Career Growth within Firgun Experiences
- Exposure to Hospitality, Community Building & Experiential Tourism

About Firgun Experiences

Firgun Experiences is a community-driven hospitality company operating experiential properties across the Himalayas. More than offering stays, cafés, and experiences, we build spaces where travelers connect with local culture, nature, creativity, and one another.

At Firgun, hospitality is not merely a service—it is about creating meaningful human connections. Every team member plays an active role in building a welcoming community where guests feel at home and leave with stories worth sharing.

Role Overview

The Front Desk Associate is much more than a receptionist. As the first face and voice of Firgun , you are responsible for creating memorable guest experiences while ensuring smooth front office operations and maintaining the highest hospitality standards.

This role demands an individual who combines operational excellence with genuine warmth, strategic thinking, and problem-solving abilities. You will execute Firgun's Standard Operating Procedures (SOPs), maintain operational accuracy, coordinate with multiple departments, and proactively improve the guest journey from arrival to departure.

Equally key, you will act as a Community Host ,



fostering meaningful interactions among guests and team members while promoting Firgun's culture, local experiences, workshops, and community-driven initiatives.

Key Roles & ResponsibilitiesGuest Experience & Hospitality

- Deliver exceptional guest experiences from check-in to check-out.
- Welcome every guest warmly and create memorable first impressions.
- Manage smooth and efficient check-in and check-out procedures.
- Build genuine relationships with guests and encourage repeat visits.
- Handle guest concerns professionally and ensure timely resolution.
- Collect guest feedback and convert insights into service improvements.
- Introduce guests to Firgun's philosophy, experiences, and community culture.
- Ensure every guest feels welcomed, valued, and connected.

Front Office Operations

- Execute all Front Office SOPs and operational protocols with complete compliance.
- Manage reservations across OTA platforms, direct bookings, and walk-ins.
- Coordinate room readiness with the Housekeeping team.
- Process guest billing, invoices, cash handling, and digital payments accurately.
- Maintain guest records, documentation, and statutory compliance.
- Update reservation systems, guest registers, and Lost & Found records.
- Ensure smooth shift handovers with accurate documentation.
- Maintain an organized, clean, and professional reception area.

Strategic Execution & Operational Excellence





- Execute management directives, SOPs, and operational initiatives effectively.
- Identify opportunities to improve guest satisfaction and operational efficiency.
- Suggest process improvements based on guest feedback and operational observations.
- Support implementation of new systems, policies, and protocols.
- Demonstrate ownership, accountability, and proactive decision-making.
- Assist in maintaining seamless coordination across all departments.

Community Building & Guest Engagement

- Actively build Firgun's guest community through authentic conversations and meaningful engagement.
- Promote Firgun's workshops, hikes, café experiences, cultural events, and local artisans.
- Encourage guests to participate in community activities and shared experiences.
- Introduce guests to Firgun Studio products and other Firgun properties.
- Create an atmosphere where guests naturally connect with each other and the local culture.
- Support internal team-building initiatives that strengthen Firgun's workplace culture.

Revenue Generation & Upselling

- Promote Firgun Studio merchandise and local products.
- Upsell café offerings, workshops, experiences, and extended stays.
- Encourage direct bookings and repeat visits.
- Assist in achieving occupancy and revenue targets.
- Identify opportunities to enhance guest spending through ethical recommendations.

Reporting & Documentation

- Maintain accurate daily operational reports.
- Prepare guest feedback reports and reservation logs.
- Maintain cash reconciliation records.
- Update Lost & Found registers.
- Ensure all documentation is audit-ready.
- Report operational issues, maintenance concerns, and guest incidents promptly.

**Team Collaboration

📌 Front Desk Executive (Shoja)
🏢 Firgun Experiences
📍 Shoja