Front Desk Operations & Hospitality

- Patient Greeting : Welcome patients warmly and project a skilled, empathetic image.
- Token Management : Issue tokens or queue numbers to manage patient flow efficiently.
- Inquiry Handling : Answer walk-in and telephonic queries about doctor availability and hospital services.
- Waiting Area Maintenance : Keep the reception and waiting zones tidy and organized.

Patient Registration & Documentation

- New File Creation : Collect demographic details and open new electronic medical records (EMR).
- Consent Forms : Ensure patients fill out and sign required medical and privacy consents.
- Case History Prep : Attach old eye prescriptions or referral letters to the current patient file.
- Data Accuracy : Verify phone numbers and addresses to prevent duplicate hospital records.

Appointment Scheduling & Coordination

- Booking System : Manage the digital appointment calendar for ophthalmologists and optometrists.
- Recall Calling : Call patients to remind them of upcoming appointments or follow-up eye exams.




- No-Show Tracking : Reschedule cancelled or missed appointments to minimize open time slots.
- Internal Coordination : Notify the nursing or optometry staff when a patient arrives.

Billing & Financial Administration

- Fee Collection : Collect payments for consultations, diagnostic eye scans, and procedures.
- Invoice Generation : Issue accurate bills and receipts using the hospital’s billing software.
- Cash Desk Closure : Reconcile daily cash, card, and digital payments at the end of the shift.
- Insurance Coordination : Verify health insurance cards or government vision scheme papers.

Startup Support Responsibilities

- Feedback Collection : Gather early patient feedback to help management fix operational glitches.
- SOP Refinement : Help fine-tune front-desk workflows based on daily opening challenges.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Receptionist (Delhi)
🏢 TRAYAJYOTI EYE HOSPITAL
📍 Delhi