Location Gurugram, India

Job typePermanent | Contract typeFull Time

R-00280445

Job description : This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst for DSARs

- We’ll look to you to respond to Data Subject Access Requests (DSARs) from customers promptly within in agreed timelines
- This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes, policies, and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this rapid-paced role
- We're offering this role at senior analyst level

What you’ll do

You’ll be responsible for processing, authorising, and investigating all DSARs to defined key performance indicators and service level agreements. You’ll do so by accurately collecting the required information from customers and the business and you’ll actively participate in initiatives to improve customer service, processes, and procedures.

You’ll review manual or ineffective processes which could be automated or enhanced to enable the provision of an improved service. You’ll also analyse queries accurately and raise with the relevant parties without delay, escalating where needed. Maintaining a clear understanding of the needs of our customers and stakeholders,



you’ll deliver the most appropriate and fit for purpose solution and review processing errors and customer complaints to identify trends and training needs.

You’ll also:

- Analyse DSAR requests and determine the scope of DSAR
- Access the completeness of data retrieved from bank data sources and define the scope of remedial work
- Understand our data architecture to determine which source must be approached and engage with stakeholders in the Privacy Hub to fulfil the requirements of DSARs
- Maintain an awareness of leadership tools, and participate in activities to drive improvements
- Support the development of team performance and customer service by role modelling our core service behaviours and standards, and adopting leadership tools and techniques

The skills you’ll need

We’re looking for someone with experience of dealing with GDPR, particularly Data Subject Access Rights and a thorough understanding of GDPR and the Data Protection Act 2018.

You’ll also demonstrate:

- An awareness of changes in trends, policies and regulations applicable to your business
- An understanding of the industry and its customers
- An in-depth understanding of products, processes, and banking systems

Welcome to our Gurugram hub : Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers - 1A and 2A at the Candor TechSpace in Sector 21.

Key facts :

- Surrounded by 28 acres
- Space for 4,100 colleagues
- Opened in 2010

📌 Customer Service & Operations Analyst Dsars (Gurugram)
🏢 National Westminster Bank
📍 Gurugram