Role & Responsibilities

- Experience 3-4 years (GB03), 5 years (GB04)
- Product design and UX research background with understanding of software development, retail services, and branding
- Must have developed ecosystem maps or service blueprints in different products
- Must have knowledge related to system architecture (either built or designed)
- Education can be bachelor of technology or design; certifications from renowned institutes on Service Design (SDN or NNg UX research certificate) . UK institutes offer Masters in Service Design, as well as certificate programs from IITs.
- Good to have is research/awards in service design or service innovation, work as a service designer with early-stage startup
- Robust Service Design / Customer ( user ) Experience Design profile
- Mandatory (Experience1) - Must have 3+ YOE in Service Design (Customer Experience Design) across Products/Services with strong experience of end-to-end service thinking (beyond just UI/UX)
- Mandatory (Experience 2) - Must have hands-on experience in creating service blueprints, ecosystem maps, and customer journey maps across multiple products or services
- Mandatory (Experience 3)



- Strong understanding of software development lifecycle, retail/service ecosystems, with branding and experience consistency principles
- Mandatory (Experience 4) - Must have working knowledge of system architecture (designed or collaborated closely with engineering teams)
- Mandatory (Portfolio) - Strong portfolio showcasing service design projects, including problem framing, research insights, blueprinting, and implementation impact
- Mandatory (Education) - Bachelor’s degree in Design, Technology, or related field (B.Des / B.Tech or equivalent)
- Preferred (Certifications) - Relevant certifications in Service Design / UX Research from reputed institutes (e.g., SDN, NNg, IIT programs, or equivalent)
- Preferred (Experience 1) - Experience working as a Service Designer in early-stage startups or involvement in service innovation initiatives / awards / research
- Preferred (Experience 2) - Exposure to service design / service management programs from top institutes (IIMs or equivalent

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Work Location: In person

📌 Service Designer/ Customer Experience (Cx) Designer (Pune)
🏢 TalentXO
📍 Pune