We are looking for Customer Service Representative for our company.

Company : US based MNC

Department :CSR

Experience : 3 to 5 Years

Job Location : Prahlad Nagar

Shift Timings: US Shift 6:30 PM to 3:30 AM (Night)

Week Off :Alternate Saturday & All Sundays

Job Summary : Key Responsibilities :

- Provide excellent customer service through calls.
- Answer customer queries promptly and accurately
- Resolve customer complaints in a timely and appropriate manner
- Escalate issues to the appropriate department as required
- Provide regular reports on customer feedback and complaints
- Maintain accurate records of customer interactions and transactions
- Identify areas for improvement in customer experience and suggest solutions

Qualification & Skills :

- Bachelor's degree or equivalent education/experience.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office
- Ability to work in a team environment.
- Robust problem-solving skills
- Ability to work under pressure and meet deadlines.

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

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