Customer Service Representative Position : Customer Service Representative Location : On-site (Hawaii business hours) Employment Type : Full-Time Salary : Competitive and based on experience

As a vital part of our team, you will contribute to customer satisfaction and retention by providing timely and qualified responses while maintaining accurate records. Requirements : Key Responsibilities

- Issue Resolution - Identify customer needs and provide effective solutions, escalating complex issues as appropriate.
- Order and Account Support - Assist customers with order status, account updates, and general information.
- Data Entry and Record Keeping - Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Team Collaboration - Work closely with other departments to ensure customer satisfaction and improve service delivery.





Required Skills & Qualifications

- Customer service experience - Previous experience in a customer-facing role is preferred.
- Excellent communication skills - Clear and effective verbal and written communication abilities.
- Problem-solving skills - Ability to handle and resolve customer concerns professionally and efficiently.
- Organized and detail-oriented - Capable of managing multiple tasks and maintaining accuracy.
- Technologically proficient - Comfortable using CRM and other relevant software.

Preferred Qualifications

- Experience with customer support tools and platforms - Familiarity with Zendesk, Freshdesk, or similar is an advantage.

📌 Customer Service Representative (Mumbai)
🏢 Hire with Reef
📍 Mumbai