Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting current direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Service Executive

This role is unique as an associate works with highly demanding skillset to support end to end process for HNW clients under Global Private Banking. A range of activities are performed to service the clients including Banking, Payments, Account Opening/Servicing, Settlements, Corporate Actions & Private Equity etc. across multiple regions. Provide high quality service to achieve maximum customer satisfaction by processing the customer instruction and resolving their queries. The position requires working closely with various business units including Front Office, Administrators and Onshore Middle Office Support teams.

In this role, you will :

- Complete all the requests in accordance with available DIMs.
- Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.




- Conduct research to resolve discrepancies to satisfaction of all parties and within established procedures and regulatory guidelines.
- Disseminate relevant account details to Front Office Managers in concise, timely fashion when requested.
- Prompt and accurate resolution of any reconciliation breaks.
- Comply with Policies and Procedures and established guidelines of the File Integrity Monitoring and procedures.
- Represent the bank in a professional manner whilst following up with various stakeholders.
- Ensure all enquiries are handled appropriately within assigned authority levels and escalate other enquiries to appropriate parties.
- Responsible for achieving individual targets and goals whilst maintaining quality and compliance.

To be successful you will :

- Communication - the ability to communicate and understand complex issues.

- Analysis/strategy - the ability to analyse complex issues and identify solution to improvement customer experience.

- Understanding of products and services offering within Wealth.

- Proactively manage customer experience by:

- Reduction of repeat errors and incidents by displaying continuous improvement.

- Submit customer journey improvement ideas on Idea HUB/other platforms.

- Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes

- Oxley Requirements) as applicable for the Business / Function

You’ll achieve more at HSBC

**Issued By HSBC Electronic Data Processing (India) Private LTD

📌 Global Service Executive (Bengaluru)
🏢 HSBC Global Services
📍 Bengaluru