Kazam EV Tech

Job Title: Customer Relationship Manager Industry: EV Charging / Mobility Solutions

Employment Type: Full-time

Role Overview: We are seeking energetic and execution-oriented Customer Relationship Manager

(CRMs) to support our dealer network across India. As frontline representatives of Kazam,

CRMs will play a vital role in ensuring seamless operations, timely installations, and strong

relationship management at the ground level. This role demands high accountability,

proactive communication, and a customer-first mindset.

About Kazam: Kazam is a leading provider of EV charging infrastructure and software

solutions in India. We partner with OEMs, dealers, fleet operators, and

end-users to enable the seamless adoption of electric mobility across the

country. With a growing network of smart chargers, intuitive platform tools, and

a pan-India service presence, Kazam is powering the shift toward a cleaner,

more sustainable future.

Key Responsibilities:

- Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.
- Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality

standards are met.

- Coordinate with vendors, technicians, and internal teams to resolve field-level issues and

delays.

- Share real-time updates on field activity through structured same-day reporting.
- Capture and escalate customer complaints or service issues for prompt resolution.
- Ensure dealer adherence to Kazam’s processes, SOPs, and device activation workflows.




- Track and support collections follow-up for pending payments or documentation.
- Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
- Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket

raising).

- Assist in organizing local dealer review meetings or training sessions.
- Collect feedback and relay insights to the KAM/CRM for continuous improvement.

Key Requirements:

- 4-6 years of experience in Customer relationship management.
- Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.
- Strong communication skills in Hindi and local regional language; basic English

proficiency.

- Hands-on attitude with a willingness to travel and be on the field extensively.
- Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.
- Problem-solving mindset and a strong sense of ownership.
- Comfortable handling multiple tasks and managing diverse stakeholders.

What We Offer:

- Ground-level exposure in India’s fast-evolving EV ecosystem.
- Opportunity to work with top OEM dealers and field professionals.
- Structured career growth towards KAM/CRM roles.
- Market-competitive salary and travel reimbursements.
- Collaborative work culture focused on learning and accountability.

Pay: ₹550,000.00 - ₹700,000.00 per year

Benefits :

- Food provided
- Provident Fund

Application Question(s):

- What is your Current CTC and Expected CTC ?
- Can you speak Hindi, English and Kannada?
- How many years of experience you have In this field ?

Work Location: In person

📌 Customer Relationship Manager (Bengaluru)
🏢 Kazam EV Tech Private
📍 Bengaluru