- Experience 2-5 years, with valuable english communication.
- Respond to customer queries and complaints received through social media platforms.
- Follow up on social media escalations and ensure timely resolution.
- Coordinate with internal teams and service teams for issue resolution.
- Prepare and share daily and monthly reports.
- Maintain records of customer interactions and escalations.
- Ensure customer concerns are addressed as per company guidelines.
- Manage Online Reputation Management (ORM) activities for all brands.
Skills Required :
- Effective verbal and written communication
- Customer-centric approach
- Basic computer knowledge
- Willingness to learn and adapt
Pay: ₹17,000.00 - ₹21,000.00 per month
Work Location: In person
📌 Customer Support Executive - Social Media (Delhi)
🏢 Super Plastronics
📍 Delhi
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