Customer Care Representative

- Handle inbound and outbound calls for UK-based customers in a skilled and courteous manner.
- Understand customer requirements, queries, and concerns, and provide accurate and timely solutions .
- Resolve customer issues efficiently while ensuring a high level of customer satisfaction .
- Maintain call quality standards, professionalism, and empathy in every interaction.

Sales & Conversion

- Identify customer needs and recommend suitable products or services .
- Convert leads into successful sales while achieving monthly sales targets and KPIs .
- Follow up on interested leads and ensure timely closure.
- Maintain accurate records of calls, customer interactions, and sales updates in the CRM system.

Process Adherence & Compliance

- Follow UK process guidelines , scripts, and company policies strictly.
- Ensure data protection and confidentiality of customer information at all times.
- Meet quality, productivity, and compliance benchmarks consistently.
- Work collaboratively with team members and supervisors to achieve team and organizational goals .





Required Skills & Qualifications

- Excellent spoken English with a clear, neutral accent (UK shift experience preferred).
- Prior experience in BPO, Sales, Customer Support, or International Calling (UK process is an added advantage).
- Strong communication, negotiation, and persuasion skills .
- Target-oriented mindset with the ability to perform under pressure.
- Basic computer knowledge and experience working with CRM systems .
- Minimum qualification :12th Pass / Graduate preferred .

Key Attributes

- Customer-focused and solution-oriented approach.
- Confident, proactive, and result-driven attitude.
- Strong listening skills with the ability to build trust and rapport.
- Willingness to work in UK shifts and meet performance expectations.

Pay: ₹15,000.00 - ₹30,000.00 per month

Language :

- English (required)

Location :

- Allahabad, Uttar Pradesh (required)

Work Location: In person

📌 Customer Care Representative (Prayagraj)
🏢 BizzBuzz Creations.com
📍 Prayagraj