SAP Cloud for Customer (C4C) Techno-Functional Consultant (Experience: 3-4 Years) Added Advantage: SAP CPI (Cloud Platform Integration), SAP Service Cloud Overview We are looking for a SAP C4C Techno-Functional Consultant with 3-4 years of hands-on experience in SAP Sales Cloud/Service Cloud implementation and support. The consultant will be responsible for configuring C4C business processes, building PDI extensions, developing custom integrations using CPI, and ensuring smooth end-to-end business operations. Key Responsibilities SAP C4C Functional Responsibilities - Work with business users to gather, understand, and analyze requirements for Sales/Service business processes. - Configure SAP C4C components: ○ Leads, Opportunities, Accounts & Contacts ○ Sales Quotes, Activities, Visits ○ Tickets / Service Requests (for Service Cloud) ○ Workflows, Notifications, Approval Processes ○ Mashups, Custom BOs, KUT fields & page layouts - Set up organizational units, employee work distribution, and territory management. - Build analytical reports, KPIs, and dashboards. - Support master & transactional data migration using Data Workbench/CSV templates. SAP C4C Technical / PDI Responsibilities - Develop custom logic using ABSL scripting in PDI. - Create custom BOs, extension fields, and extension scenarios. - Build UI enhancements, validations, data consistency checks, and event - based triggers. - Work with OData and SOAP web services for inbound/outbound communication. - Debug C4C logs, web service monitors, and message dashboard. CPI Integration Responsibilities (Added Advantage) - Design and build integration flows (iFlows) in SAP CPI for:



○ C4C ↔ S/4HANA ○ C4C ↔ Third-party systems - Configure sender/receiver adapters (SOAP, OData, HTTPS, SFTP, IDoc, RFC). - Implement mapping logic (XML-to-XML, custom functions, groovy scripts). - Manage error handling, message monitoring, and retry mechanisms. - Understand standard SAP integration packages for C4C. Service Cloud - Experience in Service Ticket lifecycle management. - Knowledge of SLAs, Response Profiles, Service Categories, and Entitlements. - Configure Service Levels, Work Distribution, and Routing Rules. - Integration of Service Cloud with CTI, Knowledge Base, and FSM (optional). Required Skills & Experience - 3-4 years of hands-on experience in SAP C4C Sales Cloud or Service Cloud. - Strong knowledge of C4C configuration, workflows, UI adaptations & reporting. - Technical experience with: ○ ABSL ○ PDI SDK ○ OData/SOAP services ○ Custom BOs and scripting - Valuable understanding of integration concepts (IDoc, API, middleware). - Working knowledge of SAP CPI is a strong advantage. - Good understanding of Service Cloud processes (tickets, SLAs). - Strong troubleshooting skills and ability to work independently. - Excellent communication and documentation skills. Preferred Qualifications - SAP C4C Certification (Functional or Technical) - Basic knowledge of S/4HANA Sales/Service processes - Experience in Agile methodology Role Expectations - Collaborate with cross-functional teams and business stakeholders. - Participate in requirement gathering workshops, solution design, and UAT. - Provide L2/L3 production support for C4C & integration issues. - Prepare functional/technical documents and integration mappings. - Ensure timely delivery of enhancements and support tasks. Pay: ₹8,928.74 - ₹43,069.56 per month Work Location: In person

📌 SAP Cloud for Customer (Bhopal)
🏢 Hirezy.ai
📍 Bhopal