Role: Student Support Executive (Customer Support Executive)

Company Name: Edujam LLP - Education / EdTech

Location: Mumbai, Navi Mumbai & Thane, Maharashtra

Job Type: Full time

Salary: ₹16,000 - ₹22,000 per month + Uncapped Incentives

Experience: 0-2 Years (Freshers Welcome)

About Edujam LLP : Edujam LLP is a fast-growing EdTech organization dedicated to supporting students throughout their academic journey. We collaborate closely with students and partner universities to provide seamless academic coordination, guidance, and support.

About the Role : We are hiring a Student Support Executive who is passionate about education and student success. You will be the primary point of contact for students, ensuring smooth onboarding, resolving queries, and coordinating academic and administrative processes.

If you enjoy helping people, communicating clearly, and working in a student-focused environment, this role is perfect for you.

Key Responsibilities :

- Student Query Resolution (Calls Mandatory) : Address student concerns with empathy, clarity, and professionalism
- Fee Collection & Records Management : Assist with fee collection, issue receipts, and maintain accurate financial records
- Academic Communication : Share updates related to assignments, exams, results, and university circulars
- Data Management : Maintain organized digital and physical student records
- Follow-Ups : Regular follow-ups on pending fees, missing documents, and student requirements
- Internal & University Coordination :



Coordinate with internal teams and partner universities to resolve issues
- Operational Support : Support exam registrations, academic events, and other student-facing processes

Who Can Apply?

Education: Bachelor’s degree in any stream (mandatory)

Experience: 0-2 years

Fresh graduates with strong communication skills are encouraged to apply

Languages: Fluency in Hindi and English (spoken & written)

Skills We’re Looking For :

- Excellent verbal and written communication
- Friendly, empathetic, and solution-oriented attitude
- Strong organizational and time-management skills
- Ability to multitask and meet deadlines
- Team player with a passion for education and student success

Work Schedule : Days: Monday to Saturday

Timings: 10:00 AM - 7:00 PM

What You’ll Gain :

- Hands-on experience in student services and academic operations
- Exposure to university-level coordination and processes
- Career growth opportunities in the fast-growing EdTech sector
- Skill development in communication, coordination, and documentation
- Supportive and student-focused work culture
- Yearly Bonus + Uncapped Incentives

Ready to Apply?

For queries: +91 93727 24691

Join Edujam LLP and be part of a team where student success begins with your support.

Job Types : Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Perks :

- Internet reimbursement
- Paid time off

Work Location: In person

📌 Customer Service Representative (Mumbai)
🏢 Edujam
📍 Mumbai