Customer Support Executive | Freshers Welcome Location

Ahmedabad (Work from Office)

Experience

Freshers | 6 Months - 2 Years

Employment Type

Full time

Salary

Up to ₹3 LPA

About the Role

Key Responsibilities

- Provide accurate information about company products, services, and processes.
- Resolve customer issues professionally while ensuring a positive support experience.
- Maintain timely follow-ups for pending customer requests and issue resolution.
- Escalate complex technical or service-related issues to the appropriate internal teams.
- Record customer interactions, feedback, and issue history in CRM software.
- Coordinate with Sales, Technical Support, and Product teams for faster issue resolution.
- Maintain high customer satisfaction by delivering prompt and effective support.
- Follow company support processes, quality standards, and service-level agreements (SLAs).
- Utilize AI-powered tools and digital platforms to improve productivity and customer experience.

Required Skills :

- Freshers are welcome to apply.
- 6 months to 2 years of experience in Customer Support, Customer Service, Client Support, or Customer Success is an added advantage.
- Excellent verbal and written English communication skills.
- Strong listening, problem-solving, and interpersonal skills.
- Positive attitude with patience and empathy toward customers.
- Basic computer knowledge and proficiency in MS Office.




- Ability to multitask and work in a fast-paced environment.
- Robust teamwork and coordination skills.

Preferred Skills

- Basic knowledge of CRM software such as Zoho CRM, HubSpot, Salesforce, Freshdesk, Zendesk, or similar platforms.
- Familiarity with customer support tools, ticketing systems, and helpdesk software.
- Basic understanding of AI tools such as ChatGPT, Gemini, Claude, or other productivity platforms.
- Experience supporting SaaS, IT, or software-based products is an added advantage.

What We're Looking For

- Customer-focused mindset with a passion for helping people.
- Excellent communication and relationship-building skills.
- Strong attention to detail and problem-solving abilities.
- Quick learner with a willingness to grow professionally.
- Self-motivated and capable of working both independently and within a team.
- Positive attitude and commitment to delivering exceptional customer experiences.

Why Join Us?

- Excellent opportunity for freshers to start a career in Customer Support and Customer Success.
- Professional training and career development.
- Collaborative and friendly work environment.
- Exposure to modern CRM systems and AI-powered customer support tools.
- Career growth opportunities based on performance.

How to Apply

Send your updated resume.

Pay: ₹300,000.00 - ₹420,000.00 per year

Benefits :

- Flexible schedule

Work Location: In person

📌 Customer Support Executive (Ahmedabad)
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