Issue Resolution : Troubleshoot problems, address complaints with empathy, and provide step-by-step guidance to resolve customer concerns.

- Record Keeping : Maintain accurate logs of customer interactions, transactions, and feedback using CRM software like Salesforce or Zendesk.
- Escalation Management : Identify complex issues that require specialized intervention and route them to the appropriate internal departments.
- Proactive Support : Follow up with customers to ensure full resolution and satisfaction, and inform them of new products or promotions.
- Team Leadership (Senior Levels) : Supervise junior staff, design training programs, and monitor team performance metrics like CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score). LinkedIn +6

Key Skills & Qualifications

- Education : Usually requires a High School Diploma for entry-level roles,



while a Bachelor's Degree in Business or Communications is preferred for executive or lead positions.
- Communication : Exceptional verbal and written skills, including active listening and the ability to adapt tone to different customer personalities.
- Soft Skills : High levels of empathy, patience, and emotional intelligence to handle difficult or angry customers professionally.
- Problem-Solving : Ability to think critically and "outside the box" to find creative solutions within company policy.

Job Types : Full time, Permanent, Fresher

Pay: ₹23,000.00 - ₹32,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Vaishali Nagar)
🏢 A.R.S Arm of India Financial Services
📍 Vaishali Nagar