Job Title: Sr. Customer Support Representative Location : Vadodara / Work from Office Shift Timing : Night Shift (US Shift) Experience Required : Minimum 2-4 Years Process :US Process / International 5oice Process**

Key Responsibilities :

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and provide appropriate solutions.
- Maintain a positive and empathetic attitude toward customers.
- Provide accurate information regarding products/services.
- Maintain records of customer interactions and follow-up details.
- Achieve individual and team performance targets.
- Coordinate with internal teams for issue resolution.

Required Skills :

- Excellent verbal and written English communication skills.




- Strong interpersonal and problem-solving abilities.
- Ability to work in a quick-paced environment.
- Basic computer knowledge and familiarity with CRM tools.
- Flexible to work in night shifts.

Mandatory Requirements :

- Minimum 1 year of US Calling Experience.
- Experience in North American Customer Support/Voice Process is mandatory.
- International BPO experience preferred.
- Immediate joiners will be preferred.

Pay: ₹30,570.96 - ₹47,387.52 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Sr. Customer Support Representative (Vasna)
🏢 Office Beacon Administrative Services
📍 Vasna