We are Hiring: Customer Support Executive

Working Days :5 (Rotational Week Offs) Shifts Calls :10 AM - 7 PM Chats: 8 AM - 12 Midnight

About Us : SuperBottoms started as a cloth diaper brand and has grown into a full kids’ bottom wear brand - diapers, underwear, joggers, and more.

We focus on creating comfortable, stylish, and functional essentials for kids. We thrive on experimentation, solving real challenges, and building a fun, innovative workplace.

About the Role: What You will Do: -Assist customers with product information, orders, returns/exchanges, and post-purchase support -Collaborate with logistics, operations, and tech teams to resolve issues -Document customer interactions and feedback in CRM tools -Identify recurring issues to help improve processes

What We are Looking For:



-Strong verbal and written communication in English -Experience with CRM/support tools or ticketing systems -Problem-solving mindset with a customer-first approach -Ideally, a dedicated workspace and a solid support system at home.

Preferred Skills:

- Familiarity with e-commerce processes (orders, returns, shipping) -Strong rapport-building and empathy-driven communication.

What We Offer: -Growth with a fast-moving D2C brand -Collaborative, customer-first culture -Career progression in customer experience and related domains -Competitive compensation and benefits

Pay: ₹300,000.00 per year

Benefits :

- Health insurance
- Provident Fund

Work Location: Hybrid remote in Mumbai, Maharashtra

📌 Customer Support Executive (Cse) (Mumbai)
🏢 SuperBottoms
📍 Mumbai