Job Title : Energy Inbound Sales Specialist Location : Janakpuri East, New Delhi Company : Teleminds Infotech Pvt. Ltd. Shift Timings : 4:30 AM to 2:30 PM Working Days : Monday to Friday (Saturday Half Day) Employment Type : Full-Time, On-Site Industry : Energy, Telecoms, Insurance, B2B SaaS & IT Market : Australia Salary : ₹3 LPA - ₹4.20LPA+ Uncapped Incentives

Who We Are : Teleminds Infotech Pvt. Ltd., incorporated in 2012, is a leading Business Process Outsourcing (BPO) company serving a diverse portfolio of clients across Australia, particularly in the telecom and energy sectors. With its head office in Kolkata and an additional office in Delhi, Teleminds has grown to a strength of 600+ employees.

We combine advanced technology, industry expertise, and customer-centric solutions to help businesses overcome complex challenges, enhance productivity, and accelerate growth. Our commitment to excellence extends to both our clients and employees, fostering a team-oriented and high-performance work environment.

Role Overview : Key Responsibilities

- Handle inbound customer enquiries related to electricity and gas services in the Australian market and understand customer requirements and recommend suitable energy plans and solutions.
- Convert inbound enquiries into successful sales while consistently achieving sales targets and KPIs.
- Clearly explain energy plans, pricing structures, contract terms, benefits, and
- promotional offers.
- Ensure all sales conversations are conducted in accordance with Australian energy industry regulations, compliance requirements,



and ethical selling practices.
- Obtain and record customer consent where required and provide all mandatory disclosures during the sales process.
- Identify opportunities to upsell and cross-sell relevant energy products and services and deliver exceptional customer service and maintain high customer satisfaction levels.
- Handle customer queries, concerns, and objections professionally and effectively.
- Adhere to Australian Energy Regulator (AER) guidelines, company policies, and campaign-specific compliance requirements.
- Follow approved sales scripts, verification processes, disclosure requirements, and quality standards.
- Ensure all customer interactions are transparent, accurate, and compliant with regulatory obligations and maintain accurate customer records and update CRM systems in a timely manner.
- Participate in call monitoring, compliance audits, coaching sessions, and quality reviews.
- Promptly identify and report any compliance risks, customer complaints, or process breaches. Maintain high standards of professionalism, data privacy, and customer confidentiality.
- Consistently meet or exceed daily, weekly, and monthly sales and performance targets.




- Maintain productivity, call quality, and adherence standards.
- Keep accurate records of sales activities and customer interactions.
- Collaborate with Team Leaders and Management to achieve campaign goals and business objectives.
- Actively participate in training sessions, compliance refreshers, and performance improvement initiatives.

Pre-Requisites

- Minimum 1-3 years of experience in Inbound Sales, Energy Sales, Telecom Sales, Utilities, or BPO Sales.

Benefits

- Competitive salary with performance-based incentives.
- Uncapped earning potential through attractive incentive structures.
- Professional development and career growth opportunities.
- Job stability with a company operating successfully for over a decade.
- Free Pick-Up Service from home.
- Free meals provided.
- PF and ESIC benefits.
- Regular team outings, rewards, and employee engagement activities.
- Supportive and growth-oriented work environment.

How to Apply

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- Experience working on Australian energy campaigns will be highly preferred.
- Excellent communication and persuasion skills.
- Strong customer service and relationship-building abilities.
- Ability to understand customer needs and close sales effectively.
- Familiarity with CRM systems and sales tools.
- Target-driven mindset with a passion for sales.
- Ability to work in a fast-paced environment.

Pay: ₹22,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Energy Inbound (South Delhi)
🏢 Teleminds InfoTech Private
📍 South Delhi