Key Responsibilities: New Hire Training (NHT): - Facilitate the onboarding process, covering company culture, product knowledge, tools and soft skills. - Facilitate training courses in both live and on-line environments - Spend time on the floor (nesting) to assist current agents during their first few days of live calls. - Throughput Management: Ensure that trainees meet the required certification standards before moving to the live production floor. Content Development: - Create and update training modules, and role-play scenarios based on process updates. - Collaborate with the QA team to identify skill gaps and design "refresher" training session on Training Needs Identification (TNI) Effective Tracking: - Monitor the performance of trained batches to ensure training is translating into high performance.



- Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management Reporting & Insights: - Build monthly, quarterly, and annual coaching/training program - Conduct daily and weekly knowledge checks - Provide regular "Batch Health" reports to Operations and Recruitment, highlighting potential risks to the headcount ramp-up schedule Required Skills & Qualifications - Presentation Skills: Comfortable speaking to large groups and keeping them engaged. - Adaptability: Ability to quickly learn new product features and translate them into simple training steps. - Patience: Strong mentoring and coaching mindset. - Experience: Proven 2-4 years experience in a training role, preferably within a BPO/Call Center environment. - Qualification: Should be a Graduate in any discipline

📌 Process Trainer - Customer Support (Indore)
🏢 Medibuddy
📍 Indore