JLL supports the Whole You, personally and professionally. REPORTING TO ASST. MANAGER, FACILITIES - SOFT SERVICES DUTIES & RESPONSIBILITIES HELPDESK MANAGEMENT - Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint. - Meeting/ Conference Room-Logistic arrangements - Prepare daily reports including timeliness of repairs and reasons for delays. - Monitor the daily check lists/snags with the help of the Facility management tool and will send a daily report to the Manager. - Record and track all/any request/feedback/suggestion/complaints as described above and under scope of this contract. - Operate help desk as per the guidelines provided by client Management. These Services pertain to the assisting / guiding the Employees with respect to Seat Booking, Other Operational support & Queries. - Attending problems on Helpdesk and resolving the problems to closure, which occur on day-to day basis. - Responding and resolving the problems which may be related to Book It, Relocation, Accommodation of employees, Events etc. - Responsibility for all adhoc duties and tasks as assigned by Manager. MAIL ROOM SERVICES - Service provider is responsible for the operations of the mail room, either directly or through an external agency. - Service provider is responsible for receiving mail delivered by the Postal Service, local and international couriers. - Receiving all incoming mail, couriers etc., make a log entry. Official letters to be delivered on desk against a countersign by receiver. - Monthly statistical reports on internal mailing operations.



- Sorting and delivery of inward courier - To track and follow up upon the outstanding Proof-of-Delivery (POD) / Delivery Order. - Managing all incoming / outgoing couriers / mails & maintenance of related records, trackers & proof of delivery. Timely delivery of incoming mails/couriers to intended receipt. Timely dispatch of outgoing ails/couriers. Up to date records of incoming + outgoing mails/couriers. Occupancy Planning - Work on the Planon tool to plan and oversee occupancy planning Reports & Documents Management Help Desk report, DSR, MMR, Weekly reports, Complaint register etc. Visitor register, Telephone records, DSR, MMR, Inventory checklist. Tracker, Monthly Workstation Report. Courier incoming/outgoing register; DSR, MMR etc. Key register and Key tracker. Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for: Education and experience Any Graduation, Advanced MS Office Customer Services or Data Management experience of 5 yrs or more desirable; Excellent Communications skill Very Good people skills and ability to interact with a wide range of client staff and demands; Robust PC literacy and proven ability to manage daily activities using various systems; Demonstrated experience with continuous improvement initiatives highly desirable; Demonstrated experience with client reporting and preparation of reports required.



Graduate in any specialisation 5 years and above experience in Customer Services or Data Management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives. Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Helpdesk Coordinator (Bengaluru)
🏢 JLL
📍 Bengaluru