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Job Summary

Provide premium Mainframe network system programming support and services to Ensono mainframe clients.

Key Areas of Focus for this Role

- Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe Network and related products
- Follow procedures for installing Mainframe network and related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Provide primary support for reported problems related to Mainframe network and related software products
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Provide key support for customer migration services (current customer transitions) as they pertain to Mainframe network and related OEM software products.
- Provide primary support for reported problems related to Mainframe Network
- Communicate to both customer and management the status of issues at intervals during resolution process.
- Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Aid and assist other mainframe teams as required to support them and our clients.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures

Required Qualifications

- Bachelor’s degree required and/or equivalent work experience.
- 8+ years of professional experience in Mainframe network programming support, working with network components and Mainframe network related software products




- Must possess thorough understanding of mainframe operating system principles and subsystem components.
- Experience in installation/upgrade/customization of Mainframe Network related ISV software products
- SMPE Knowledge and experience
- Definition, Maintenance and Modification of existing Mainframe Network Products
- Manage & Support Transmission Products - FTPs (SSL), sFTP (SSH), & Connect:Direct Secure (NDM)
- Develop Mainframe Network Toolkits with the help of NetMaster, NetView, Rexx & CLISTs
- Maintain Mainframe Network Components: TCP/IP including DVIPA & DDVIPA configurations, IPSEC, IPFILTER, Intrusion Detection Services (IDS), Enterprise Extender (EE), SNA, VTAM, APPN, OSA connectivity interface to the Core
- Support TCP/IP encryption methods (IPSEC, AT-TLS, and TLS) and monitoring of protocols and cyphers aligned to company policies
- Experience using various network monitoring software (Omegamon, Mainview, Mainframe Tracing, Sniffers) in problem determination, particularly for performance/response problems.
- Ability to develop innovation, strategies, processes, and best practices in software management
- Support planned (disaster recovery) and unplanned (emergency) database recovery activities
- Knowledgeable in best practices of software management, maintenance, and documentation
- Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
- Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.

Other Qualifications

- Self-motivated and able to work independently.
- Strong analytical skills required for quick problem determination and isolation of root cause with emphasis on required recovery actions to minimize impact to client business.
- Demonstrated ability to respond quickly and effectively to support requests from multiple clients
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations)
- Ability to work as part of a team, as well as independently.

📌 Mainframe Systems Programmer - Network (Pune)
🏢 Ensono
📍 Pune