Are you fluent in Dutch or Polish? Are you looking to build your career in a dynamic, multilingual customer service environment? Do you thrive on helping guests feel heard, supported, and well-informed? At Fusion CX, we are hiring Reservation Employees to join our growing team in Kosovo. If you have a passion for hospitality, strong communication skills, and enjoy providing high-quality service through multiple channels, this is your chance to shine.

Job Purpose

Main Responsibilities

- Actively sell accommodations to optimize occupancy based on guest preferences.
- Execute up-selling and cross-selling strategies (e.g., upgrades, additional services).
- Follow up on reservations, options, and cancellation deadlines.
- Maintain accurate customer data using Fidelio Suite 8 and external systems.
- Sell and handle issues related to tickets, vouchers, and service coupons.
- Assist guests directly and conduct on-site guided tours.
- Distribute brochures and promotional materials.
- Contribute to reporting, data analysis, and statistical tracking.
- Collaborate with other departments to ensure smooth communication and workflow.
- Support departments during peak periods (e.g., Front Office, Camping Reception, Group & Event Reservations, Complaint Management).
- Regularly monitor communication channels for functionality and availability.
- Follow quality and reservation standards; maintain accuracy and professionalism.
- Use work materials responsibly.
- Perform additional tasks essential for operational continuity.

Job Requirements : Required Qualifications





- Ideally, vocational training in Hospitality, Tourism, or the Travel industry.
- Initial work experience in responsibilities listed.
- Proficiency in hotel software (preferably Micros Fidelio Suite 8).
- Proficient in Dutch or Polish.

Team Collaboration

- Participate in team meetings, project groups, and trade fairs as needed.
- Ensure effective cross-functional collaboration with other departments.

Skills & Competencies

- Friendly and professional demeanor
- Pleasant phone voice and solid communication skills
- Independent, reliable, and goal-driven
- High sense of quality and responsibility
- Resilient under pressure, adaptable, and proactive
- Strong organizational and team-oriented mindset
- Customer service-focused with high motivation for learning

Why Join Fusion CX? : At Fusion CX, we believe every employee is part of our global family. When you join us as a Reservation Employee in Kosovo, you become part of an organization that thrives on collaboration, innovation, and excellence in customer service.

- Work in a multicultural, fast-paced environment where your contributions matter.
- Join one of the most exciting customer service teams in Kosovo, focused on guest satisfaction and travel support.
- Grow your career with continuous learning, coaching, and internal mobility opportunities.
- Be part of a company that values people-first leadership, performance, and personal development.
- Enjoy a positive work culture where teamwork and professional growth are celebrated.

📌 Reservation Employee - Dutch / Polish - Kosovo (Kati)
🏢 Fusion CX
📍 Kati