Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more than 70 countries.

The Travel Consultant - Hotel Operations**is responsible for managing day-to-day hotel accommodation bookings for corporate travelers, seafarers, executives, and VIP/CIP travelers. The role ensures timely, accurate, and cost-effective hotel arrangements while delivering excellent customer service and complying with company policies and set processes.

The position is responsible for performing the following activities

Main Responsibilities and Tasks

- Manage end-to-end hotel booking requests and ensure timely confirmations
- Source suitable accommodation options based on traveler requirements and company guidelines for offline queries
- Coordinate with hotels and suppliers for reservations, amendments, cancellations, and special requests
- Provide support for urgent booking changes and accommodation-related issues
- Maintain accurate booking records and documentation
- Monitor booking deadlines, room availability,



and reservation status
- Respond to traveler and stakeholder queries in a skilled and timely manner
- Ensure compliance with company travel policies and approved budgets
- Assist in preparing operational reports and booking statistics
- Build and maintain valuable relationships with hotel partners and accommodation providers

Mandatory Requirements

- Graduate in Hospitality, Travel & Tourism, Business Administration, or similar field is preferred
- 1-3 years of experience in hotel reservations, travel operations, or hospitality services
- Good knowledge of hotel booking processes and accommodation management
- Strong communication, coordination, and customer service skills
- Proficiency in Microsoft Office and booking/reservation systems
- Ability to manage multiple bookings and work under tight timelines

Additional Preferences

- Strong attention to detail and accuracy in booking management
- Good negotiation and stakeholder management skills
- Ability to handle urgent requests and operational escalations
- Customer-focused mindset with strong problem-solving abilities

Work Location: Mumbai, India

Application deadline: 17th August 2026

WSM

📌 Travel Consultant - Hotel Operations (Mumbai)
🏢 Wilhelmsen
📍 Mumbai