Job Description: Store Manager

About us : We are a Pan-Asian restaurant chain, proud to deliver authentic and rich flavours from across Asia. Our journey began in 2019, founded by a passionate individual with an ambitious vision for the culinary scene. Despite a lack of prior experience, it all started with one small kitchen but a dream that was always big.

About the role : We are seeking an experienced Cloud Kitchen Manager who can oversee day-to-day kitchen operations and maintain high food quality and service standards. The Cloud Kitchen Manager will be responsible for ensuring smooth order processing, effective kitchen coordination, inventory management, and timely deliveries while maintaining a strong customer experience. With professionalism, leadership skills, and a positive attitude, they will contribute to the growth, operational efficiency, and brand reputation of our kitchen, while supporting the long-term success of the team.

Responsibilities

- Oversee day-to-day cloud kitchen operations and ensure smooth workflow
- Maintain a positive and productive work culture
- Ensure compliance with hygiene, food safety, and health regulations
- Monitor food quality, packaging standards, and timely order dispatch
- Coordinate with aggregators, delivery partners, and customers to ensure smooth service
- Handle customer queries, feedback, and resolve complaints professionally
- Supervise kitchen staff and provide training and performance feedback
- Manage inventory, stock levels, and procurement of kitchen supplies
- Create staff rosters and assist with payroll coordination




- Ensure compliance with licensing, hygiene, and health & safety standards
- Monitor kitchen operations, food preparation, and portion control
- Check food presentation, packaging, and temperature before dispatch
- Schedule kitchen staff shifts and manage manpower efficiently
- Order food supplies and kitchen equipment as required
- Train kitchen staff on food preparation, plating, packaging, and hygiene practices
- Ensure proper storage of food products in compliance with safety standards
- Prepare weekly and monthly operational and cost reports
- Maintain cleanliness, sanitation, and safety standards in the kitchen area

Skills & Qualifications

- Proven 3-5 years of experience in restaurant or cloud kitchen operations
- Strong leadership and team management skills
- Excellent customer service and conflict-resolution abilities
- Understanding of inventory control and financial management
- Knowledge of restaurant/cloud kitchen management software and delivery platforms
- Ability to manage multiple orders and operations in a rapid-paced environment
- Strong communication and coordination skills
- Willingness to work flexible hours, including weekends and holidays
- Strong attention to detail and problem-solving abilities
- Knowledge of current food and beverage trends
- Understanding of food safety, hygiene, and sanitation standards
- Ability to stand and work for extended periods when required

Pay: ₹20,000.00 - ₹27,000.00 per month

Experience :

- total work: 3 years (preferred)

Work Location: In person

📌 Shift Manager (Cloud Kitchen) (Gurugram)
🏢 House of Wok
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