1. Job Summary

The Telecaller Executive will be responsible for reaching out to potential customers (leads) over the telephone to present information about products/services, answer inquiries, and schedule appointments or secure sales, depending on the campaign's objective. This role requires excellent communication skills and a persuasive, customer-focused approach.

2. Key Responsibilities

- Outbound Calling : Conduct a high volume of outbound calls daily to prospective and existing customers using provided lead lists.
- Product Presentation : Clearly and concisely explain company products or services to potential customers, highlighting their features and benefits.
- Lead Qualification : Qualify leads by asking targeted questions to assess the customer's needs and purchasing capacity.
- Customer Relationship Management (CRM) : Accurately record all call information, customer details, and outcomes in the CRM system.
- Follow-up : Perform timely follow-up calls to nurture leads and close sales/appointments.
- Inbound Management (Optional) : Handle incoming calls from customers interested in the product/service.
- Reporting : Prepare and submit daily/weekly reports on call activities, successful conversions, and lead status.
- Feedback : Gather customer feedback and communicate it effectively to the sales and marketing teams for process improvement.
- Target Achievement : Meet or exceed daily,



weekly, and monthly targets for calls, qualified leads, appointments, or sales.

3. Qualifications and Requirements3.1. Education

- Required : High School Diploma or equivalent (e.g., 10+2/Intermediate).
- Preferred : Bachelor's degree in any field, especially in Sales, Marketing, or Communications.

3.2. Experience

- Preferred : 6 months to 2 years of experience in a telecalling, telesales, or customer service role.

4. Skills and Competencies

- Communication : Excellent verbal communication skills in [Specify language(s), e.g., English and Hindi]. Clarity, active listening, and a professional phone demeanor are essential.
- Persuasion/Negotiation : Ability to convince customers and handle objections effectively.
- Technical Proficiency : Basic knowledge of computer operations and proficiency in using CRM software, MS Office (especially Excel/Google Sheets).
- Resilience : Ability to remain calm and skilled under pressure and handle rejections constructively.
- Time Management : Strong organizational and multitasking skills to manage a large volume of calls and administrative tasks.
- Customer Focus : A genuine desire to help customers and provide a positive service experience.

Pay: ₹8,086.00 - ₹26,612.79 per month

Benefits :

- Paid time off

Work Location: On the road

📌 Sales Officer (Lucknow)
🏢 TopWorker
📍 Lucknow