About Avaya : Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Job Information : Job Code: 00270497

Job Family: Information Technology

Job Function: IT Operations

About The Opportunity : Job Description and requirements

I. Experience and Language

- Typically requires 3-6 years of experience.
- Fully fluent written and spoken English.

II. Key Attributes and Soft Skills

Communication and Service :

- Outstanding communication and consultative skills.
- Excellent, demonstrated customer service orientation.
- Critical: ability to properly read and understand users’ requests and issues.

Work Style :

- Self-discipline and attention to details.
- Able to work independently with minimum supervision within a team environment.
- Ability to prioritize workload.
- Ability to work in a team and share knowledge.

Analytical and Problem Solving :

- Analytical ability, decisiveness, and strong judgment.
- Demonstrates ability to problem-solve with provided guidelines and recognize patterns regarding repetitive issues.




- Able to deal with task-switching due to changing prioritization.

III. Technical Knowledge and Exposure

- Proficient in MS Office and Google.
- Network and internet knowledge.
- Ability to grasp data concepts in various systems.
- Exposure to customer relationship management systems like Siebel and ServiceNow is preferred.

IV. Core Role Capabilities

- Provide technical troubleshooting and data maintenance support.
- Manage operational escalations and provide solutions to a diverse range of moderately complex problems with limited guidance and interacting directly with customers and partners.
- Represent Avaya in direct communications with external partners, customers, vendors, and Avaya associates.
- Understand and protect Avaya’s legal requirement for data protection by vetting out requests to ensure they conform to guidelines.
- Prepare and maintain standard operating procedures and systems documentation when required.

Additional Details :

- Remote Job: Yes, 100% Remote opporunity :

- Working hours : Mon-Fri 8AM/5PM EST corresponds to India time - 6:30 PM - 3:30 AM IST :

- Overtime expectations : Minimal but this role requires staffing during in-country holidays.

- Experience :

- 3 - 6 Years of Experience

Education :

- Bachelor degree or equivalent experience

Preferred Certifications : Footer : Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

📌 IT Operations Analyst Ii (Bengaluru)
🏢 Avaya
📍 Bengaluru